Client Success Manager – China, Professional Services at MINTEL GROUP LTD

Shanghai, Shanghai, China -

Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

0.0

Posted On

28 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Engagement, Market Research, Data Analysis, Consumer Trends, Project Management, Communication Skills, Analytical Skills, Training, Report Writing, Team Collaboration, Problem Solving, FMCG Knowledge, Microsoft Excel, Microsoft PowerPoint, B2B Experience, Fluency in Mandarin

Industry

Market Research

Description

From fast answers to deep insights, Mintel has provided research and intelligence solutions to consumer-focused businesses for more than 50 years. With a combination of world-class syndicated tools and customized insight solutions, we are the eyes and ears in the markets that matter and the insights behind our clients’ next big idea. Are you passionate about data, consumer trends, and innovation? Do you have that special blend of analytical and people skills? Would you like to work in a dynamic and international team and support a prestigious portfolio of clients across China? If yes, this could be the right job for you. You will be working with some of the world’s leading agencies and brands to ensure Mintel's market-leading data and insight is applied to support their commercial objectives. You will achieve this by providing best-in-class levels of service and insight through the whole client lifecycle of onboarding, and service engagement. What You Will Be Doing: Maintain and continue to grow Mintel’s industry-leading client satisfaction, help increase retention rates, support customized projects, and offer insights support for BD: With Mintel clients: 1) Show the value of Mintel’s data and insights based on syndicated content. • Ensure that clients are maximizing their Mintel insights through carrying out training/proactive sharing and bringing your ideas on how we can improve! • Respond to client briefs and prepare analyses to bring data to life using pre-published syndicated content. • Deliver insightful pieces based on Mintel syndicated data and insight to ensure the client can get the ROI statement from Mintel subscription. • Proactively communicate with clients about the most relevant product features/insights for their specific business needs. • Work with Directors to help present syndicated content to clients in an interactive and confident manner. 2) Prepare and write in-depth insights combining market research and consumer analysis • Work with Directors to write and publish reports related to Tech & Digital, Home Living topics, including 3C devices, appliances, household décor, etc., • Support Directors to deliver customized research projects. • Gather and analyze primary and secondary data, including market performance, company strategies, segmentation and consumer survey data, to generate accurate and forward-looking insights. With Mintel internal team: • Work closely within the Insights team in the PS to share industry news, communicate best practices, and support other team members work when schedules are tight. • Partner with the AM team in the PS to ensure we manage all accounts effectively and deliver client engagement plans together. • Partner with the BD team in the PS to offer industry knowledge for potential clients and support business pitch • Track account health from usage and engagement, proactively plan to minimize risk and maximize growth opportunities • Be a client advocate in internal discussions with sales, product development, content and marketing on how we can better serve our clients. Who We Are Looking For • 3 years’+ experience gained in a B2B research or professional services environment. A passion and knowledge of the world of FMCG is also highly desirable. • Understand market research quantitative and qualitative methodologies, and ability to manage full cycle of consumer research from 0 to 1. • A track record of delivering value to complex clients with large employee bases, an understanding of value drivers in recurring revenue business models, and a passion for driving revenue and growth. • Highly developed analytical skills, able to quickly interpret a wealth of information from different sources to build compelling stories with a commercial conclusion • Proven organizational skills, ability to multitask and prioritize/manage a heavy workflow and meet publication deadlines • Advanced standard in the use of Microsoft Excel and PowerPoint. • Fluency in written and spoken Mandarin and English with first-class communication skills. This includes being totally at ease on the telephone or face-to-face with clients at a variety of levels. • A solution-driven and results-focused attitude. Having the right attitude; based on enthusiasm, ambition, and a positive outlook, should all be characteristics you cherish and display. Be flexible, and ready to take on any given challenges. • Flexibility to travel regularly within China to meet with clients. • Ideally you will have completed a business-related degree. What We Offer • A culture that supports true collaboration whilst embracing remote working. • Flexible start time and end time. • Approach to personal development where we encourage individuals to grow and share what they’ve learned. • Social events, both within the department and across the company. • Generous annual leave and wider circle of employee benefits. • Additional one day off to celebrate your birthday. • Membership in Employee Resource Groups (Mintel Diversity, Mintel Wellness, and Mintel Gives). • Giving back is part of our culture with this in mind, Mintel gives employees 2 days' leave per year to join local volunteering activities organized by our Mintel Gives (where applicable). • Mental health and wellbeing support via Modern Health App. • Beautifully designed offices foster collaboration and fun. #LI-SS

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Responsibilities

The Client Success Manager will maintain and grow client satisfaction while ensuring that Mintel's data and insights support clients' commercial objectives. This includes onboarding, service engagement, and delivering customized insights throughout the client lifecycle.