JOB OVERVIEW

Connect2Court is a legal services company dedicated to providing attorneys and multifamily property owners with cutting-edge eFiling tools. We’re a fast-paced, growth-oriented team based in Atlanta, and thrive on creativity, innovation, and delivering exceptional service to our clients. Join us and be a part of our exciting journey!

JOB OVERVIEW

We are seeking a highly motivated, personable, and detail-oriented Client Success Manager to join our growing team. In this pivotal role, you will be the primary point of contact for our valued property management & attorney clients, building strong relationships and ensuring their success with Connect2Court’s services. The role will split time between sales and account management/client retention, and will be working closely with our VP of Operations & VP of Business Development. Our ideal candidate is a creative problem-solver, adept at communication, comfortable with B2B sales and thrives in a fast-paced environment. If that sounds like you, send us your resume!

REQUIREMENTS:

• Bachelor’s degree (4-year) in Business, Communications, Criminal Justice, Marketing or a related field.
• Experience with sales – Cold calling, email communications, in-person sales.
• Experience with client management - Relationship building, follow-ups, etc.
• Exceptional interpersonal and communication skills, both written and verbal.
• Highly personable and professional demeanor, comfortable with frequent client interaction over the phone and email.
• Demonstrated creative thinking and problem-solving abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced, dynamic environment.
• Self-motivated and able to work independently as well as collaboratively within a team.

• Manage a portfolio of client accounts, developing strong, long-lasting client relationships through proactive communication and exceptional service.
• Communicate effectively with clients via phone calls, emails, and virtual meetings, addressing their questions, providing updates, and resolving any issues.
• Identify client needs and work collaboratively with internal teams to ensure timely and effective solutions.
• Proactively identify opportunities to enhance client satisfaction and engagement with Connect2Court’s offerings.
• Exhibit creative thinking to address unique client challenges and propose innovative solutions.
• Prepare and deliver client reports and presentations as needed.
• Collaborate with sales, product development, and support teams to optimize the client experience.
• Contribute to the continuous improvement of client success processes and strategies
• Assist with daily operational tasks as-needed to ensure client needs are being met.