Client Success Manager at Flare
Orlando, Florida, USA -
Full Time


Start Date

Immediate

Expiry Date

30 Nov, 25

Salary

0.0

Posted On

31 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Legal Services

Description

WHO WE ARE

Hello, we’re Flare! We are reimagining how attorneys and clients work together. We are obsessed with building solutions that empower attorneys and consumers through the legal journey. Funded by leading VC firms, we are an industry leader in legal technology. Our platform simplifies the delivery of complex legal services while providing ease and clarity to clients and attorneys throughout the process. With a global team that brings a fresh perspective, Flare is revolutionizing the way legal services are delivered. We’re a team of creative problem-solvers who want to make the world a better place. Join us.

Responsibilities
  • Own case progression from intake to resolution, driving case momentum and using discretion to determine next steps, engaging attorneys at key decision points and when legal input is required.
  • Conduct regular case reviews with attorneys to ensure deadlines are met and cases are on track.
  • Communicate consistently with clients and attorneys to provide updates, gather information, and keep everyone informed—anticipating issues before they arise.
  • Identify legal workflow needs and ensure drafting, filing, and legal research are executed efficiently. Exercise judgment in prioritizing and anticipating what is needed for the case, drafting and managing case documents and filings for attorney review, and researching case-related information and law to support attorney strategy and case progression.
  • Identify and resolve bottlenecks or obstacles creatively, ensuring cases move efficiently and recommending process improvements.
  • Support attorneys as a strategic partner by anticipating their needs, enabling them to take on more business and drive growth.
  • Spot repeat business opportunities and advocate for clients while supporting attorneys’ goals.
  • Collaborate with internal teams to push client cases forward and improve operational efficiency.
  • Track and report on client success metrics to inform and advise leadership decisions.
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