WHAT YOU BRING

• Fluent Language skills in English and French.
• Experience in client success, account management, or SaaS sales.
• Strong understanding of digital marketing and customer engagement.
• Excellent communication, negotiation, and relationship-building skills.
• Ability to analyze client data and identify growth opportunities.
• Proficiency in Salesforce or other CRM tools.
• Comfortable presenting to senior stakeholders and large audiences.
• Highly organized, proactive, and able to manage multiple accounts.

As a Client Success Manager, you will drive client satisfaction, retention, and growth by helping businesses maximize their investment in Emarsys. You will act as a strategic advisor, ensuring our technology delivers measurable business results.

• Build strong relationships with key stakeholders and promote adoption of Emarsys solutions.
• Identify opportunities to streamline client operations through automation and integration.
• Drive client engagement, monitor platform usage, and proactively reduce churn.
• Collaborate with internal teams to deliver a seamless customer experience.
• Spot upsell and cross-sell opportunities, securing contract renewals.
• Regularly track and report on account performance using Salesforce.