CLIENT SUCCESS MANAGER

Location: Tunbridge Wells, (Hybrid) or Remote for the right candidate
Job Type: Full-Time | Salary: TBC

ABOUT US

At Generation Digital, we are redefining how businesses work with AI software tools and enabling seamless digital transformation. As a trusted partner of world-leading SaaS companies like Asana, Miro, and Glean, we help organisations adopt cutting-edge collaboration tools, optimize workflows, and drive lasting success. Our clients include brands such as Beauty Pie, The Football Association, The White Company, Bumble, and Jamie Oliver.
We’re a fast-growing, international team, collaborating with the world’s top tech companies. We’re looking for a Client Success Manager (CSM) who will champion our customers’ success, drive adoption, and create long-term value.

THE ROLE

As a Client Success Manager, you will be the trusted advisor to our clients, ensuring they maximize the value of our software solutions. From onboarding and training to strategic planning and renewals, you will proactively engage with customers, guiding them through their digital journey.
You’ll work closely with C-suite executives, IT leaders, and business teams, helping them implement best practices, navigate change, and scale their digital adoption. Your success is measured by customer retention, growth, and advocacy.