Key Responsibilities

• Act as the main point of contact between clients and internal teams.
• Manage project timelines, deliverables, and resource allocation.
• Coordinate with designers, developers, marketers, and external vendors.
• Schedule meetings, prepare project reports, and follow up on action items.
• Ensure projects are delivered on time, within scope, and aligned with client expectations.
• Monitor agency workflows and improve operational efficiency.
• Handle client enquiries, project updates, and after-sales support.
• Prepare quotations, proposals, and project documentation when required.
• Support business development by identifying upselling opportunities with existing clients.
• Oversee office administration and ensure smooth day-to-day operations.
• Maintain CRM records, project documentation, and internal processes.
• Work closely with management to improve productivity and client satisfaction.
• Requirements