Client Success Manager - GPO Implementations

Key Responsibilities

• Project Management

o Lead end-to-end implementation of GPO services for new and transitioning healthcare clients.
o Develop and manage detailed project plans, timelines, and deliverables.

o Coordinate cross-functional teams (Supply Chain, Pharmacy, Finance, IT, Vendors).

• Contract & Data Integration

o Oversee item master and formulary conversion to align with GPO contracts.
o Ensure accurate and timely setup of contract pricing, tiers, and distribution agreements.
o Validate savings opportunities through benchmarking and cost analysis.

o Conduct financial analysis as necessary for contract tier optimization.

• Client Engagement

o Act as the primary point of contact for clients during implementation.
o Conduct regular status meetings, provide progress reports, and manage issue resolution.

o Support client education on GPO model, compliance, and reporting tools.

• Change Management

o Guide hospital leadership and supply chain teams through transition from prior GPO.
o Facilitate adoption of new processes, policies, and compliance requirements.

o Address barriers to implementation and escalate risks as needed.

• Performance Tracking

o Track realized savings against pro forma projections.
o Provide reporting on compliance, contract utilization, and cost reduction.
o Transition client to ongoing account management team post-implementation.

Qualifications

• Bachelor’s degree in Healthcare Administration, Supply Chain, Business, or related field
• 2+ years of experience in healthcare supply chain, GPO, or implementation/project management.
• Strong knowledge of hospital purchasing, contracting, and supply chain operations.
• Excellent communication, relationship-building, and change management skills.
• Financial analysis experience a plus.

Success Profile

• Strong operator mindset with ability to anticipate client needs.
• Skilled at balancing savings identification with savings realization.
• Adept at working across clinical, operational, and executive stakeholders.
• Demonstrated ability to manage multiple complex projects simultaneously.

• Project Managemen