This is an opportunity to be a key player and make a real impact at a fast-growing S&P 500 software company in the $96 billion HR industry. If you’re passionate about customer success, enjoy problem-solving, and see yourself as a company ambassador, this is your career-accelerating opportunity.

• This position is not eligible for sponsorship. Paycom is interested in every qualified candidate who is eligible to work in the United States

EDUCATION/CERTIFICATION:

• Bachelor’s degree or, for internal candidates only, successful completion of Product Configuration Program training and Program of Instruction on all Paycom products or completion of the Paycom Product Upskill Path offered through LMS.

EXPERIENCE:

• Advanced experience utilizing Excel for imports and exports of data and performing moderately complex tasks, such as working with large data sets, pivot tables, and completing formulas
• Experience troubleshooting complex client inquiries utilizing problem-solving and analytical skills OR recent completion of a competitive corporate internship program
• Stable work history

EDUCATION/CERTIFICATION:

• Bachelor’s degree in Business or related field of study
• Project and/or process management certifications

SKILLS & COMPETENCIES:

• Passion for providing world-class client support with strong communication and problem-solving skills
• Comfortable with high-volume calls, persuasion and data analysis to understand client needs
• Proficient in Windows, MS Office (Excel) and quick to learn new applications
• Thrives in fast-paced, evolving environments with adaptability and initiative
• Strong decision-making, prioritization and time management with minimal supervision
• Effective collaborator, ensuring accountability and alignment with team and client goals
• Clear communicator across multiple channels, fostering trust and empathy
• Skilled in project management, planning and de-escalation strategies
• Willing to work flexible hours, including weekends, to meet objectives
• Understanding of payroll and HRIS best practices

• Manage a portfolio of new and long-term clients, ensuring maximum value and ROI from Paycom tools through strategic account management and proactive client outreach.
• Serve as a configuration expert and subject matter expert across all Paycom modules, providing comprehensive client support and troubleshooting.
• Analyze client interactions and account data to identify trends and present strategic solutions that improve client retention and ROI.
• Drive client adoption of Paycom software, services and new features through effective change management strategies and partnerships.
• Coordinate with internal departments to resolve client projects, enhance employee usage and maintain overall client health.
• Ensure 100% accuracy in payroll processing for all assigned accounts.
• Continuously enhance software knowledge, stay updated on relevant legislation and complete required training programs to provide top-tier client support