ABOUT GUIDEBOOK:

Guidebook is a simple yet powerful event management software that lets you promote your event, manage registration and create an app in four easy steps with no technical skills required.
Thousands of organizations across the globe use Guidebook to create mobile applications for events, university campus open houses, venue guides, onboarding for associations, corporate training, and so much more. These apps help people stay organized, connect with their peers, and access more information - but it doesn’t stop there.
Our mission is to support the people who bring people together - event organizers. Events have never felt more important in building connections and helping shape and change minds in today’s fractured world. We are a driven team on a mission to elevate event experiences for everyone – and believe we can accomplish that while highly valuing balance, togetherness, and fun!

ABOUT THE JOB:

The Guidebook team is seeking a proven self-starting individual to join as a Client Success Manager to drive upsell/growth and dollar for dollar renewals within our customer base. This individual will work with a broad spectrum of strategic accounts and SMBs (Small and Medium Businesses) to ensure a seamless renewal process and proactively identify opportunities for customers to expand their relationship with Guidebook. This is an ideal role for someone eager to build a career in sales, account management, or client relations, as we value strong soft skills over extensive prior experience.
This position requires the ability to sell the value of Guidebook, foster meaningful relationships with customers, spot and pursue upsell opportunities, generate account growth through outbound prospecting, and negotiate and effectively manage a portfolio of customers to limit dollar for dollar and logo churn. The right person for the role will take great satisfaction in seeing accounts use Guidebook effectively and grow their usage, and in using their voice to contribute directly to the company’s success. In addition, the ideal candidate possesses both a hunger and an acumen for strategic problem solving with clients.

Please refer the Job description for details