Client Success Manager - Healthcare Technology (Remote) at Experian

, , United States -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

174459.0

Posted On

07 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Healthcare Revenue Cycle Management, Account Management, Salesforce, Epic Resolute, Client Relationship Management, Consultative Guidance, Strategic Planning, Customer Retention, Product Implementation, Data Analysis, ROI Analysis, Healthcare IT

Industry

Information Services

Description

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description You will report to the Client Operations Organization, and partner with both our Client Executive, on the Experian Health Sales team, regarding the expansion of the products, and with the Relationship Manager, to build, and maintain, trusting relationships with our customers and partner with the Support and Optimization teams to ensure the best client experience. You will deeply understand our Experian Health product capabilities and provide consultative guidance and support to clients throughout their life cycle. You'll have opportunity to: Quickly acclimate and understand, the client's implementation to facilitate updates, additions, and fixes to client setup Partner with Customer Support, Optimization, Product, and Development teams to help clients navigate tickets and enhancement requests with minimal delay. Evaluate customer use of Claimsource, Denial Manager, Enhanced Claim Status and (ERA) Electronic Remittance Advice products to recommend best practices configuration and solutions to improve the customer experience Develop expertise in Claimsource, Denial Manager, Enhanced Claim Status and (ERA) Electronic Remittance Advice product suite Partner with Relationship Manager on Quarterly Business Reviews, showcasing client successes and ROI for Claimsource, Denial Manager, Enhanced Claim Status and (ERA) Electronic remittance advice Develop and execute comprehensive strategies to improve client retention, engagement, and expansion by identifying key metrics and success factors. Qualifications 5+ years' experience in healthcare IT industry and healthcare revenue cycle required 3+ years' Healthcare Revenue Cycle Account Management experience, claim systems and ERA (electronic remittance advice) 2+ years' experience with Claimsource, Denial Manager, Enhanced Claim Status and Electronic Remittance Advice 2+ years' Salesforce or similar CRM expertise 2+ years' hands-on Epic expertise (Epic Resolute HB/PB certification a plus) Travel to client sites required (20-25%) Bachelor's degree or equivalent experience Additional Information Benefits/Perks: Great compensation package and bonus plan Core benefits including medical, dental, vision, and matching 401K Flexible work environment, ability to work remote, hybrid or in-office Flexible time off including volunteer time off, vacation, sick and 12-paid holidays Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html At Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others. Want to see what life at Experian is really like? Explore Experian Life on social or visit our careers site. Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity. Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Employee Status: Regular Role Type: Home Job Posting - Salary Range: $100,649 - $174,459 Department: Sales & Business Development Flexible Time Off: 20 Days Schedule: Full Time Shift: Day Shift

Responsibilities

Provide consultative guidance and support to healthcare clients throughout their lifecycle to ensure optimal product use and experience. Partner with internal sales, support, and product teams to drive client retention, engagement, and product expansion.