Client Success Manager at Intelligent Audit

Alpharetta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Jan, 26

Salary

0.0

Posted On

01 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Success, Communication Skills, Analytical Skills, Problem-Solving, Team Player, Technical Aptitude, Microsoft Office, Customer Facing Experience, Emotional Intelligence, Critical Thinking, Collaboration, Flexibility, Adaptability, Reporting, Project Coordination, KPI Monitoring

Industry

Logistics;Transportation;Supply Chain and Storage

Description

**Candidates should be near the Alpharetta, GA or Rochelle Park, NJ office** Job Title: Client Success Manager Reports to: Director Of Client Success Intelligent Audit is a fast growing freight audit & business analytics technology company helping our customers become smarter shippers - shipping to their customers faster, cheaper, and with less delivery exceptions. We use big data to help our customers remove inefficiencies in their global transportation spend. We are looking for a Client Success Manager responsible for customers success/growth with Intelligent Audit for Tier 1 & 2 level accounts. What You Will Do: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual with this position in our company will be expected, on a regular basis, to: * Continuously assess customer's satisfaction for Tier 2 level accounts * Maintain updated issues list that is communicated and managed on a regular interval (TBD by IA and Customer) * Coordinate project issue resolution across different functional teams * Summarize product feedback gathered from customer meetings and act as advocate for our customers with internal development and product teams * Provide operational insights to customers regarding savings and cost savings opportunities * Leads customer yearly business review * Troubleshooting - GL coding exceptions, payments, reporting * Assist with reporting requests/questions * Monitoring, creating KPIs around customer health * Review Weekly Customer Health Report per Customer * Provide direct support for the renewal activities associates with their accounts * Use Proprietary FA&P software to extract and enrich freight pay reports upon ad-hoc or scheduled requests from Clients What You Will Bring: * Excellent verbal, interpersonal and written communication skills * Team player with the ability to operate effectively in a fast-paced environment * Ability to work with all levels of internal staff, as well as outside clients and partners * Strong analytical, problem-solving, and decision-making capabilities * Strong written and verbal communication skills, emotional intelligence, critical thinking skills, and integrity and ethics * Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel, Sharepoint) * Ability to communicate effectively with both technical and non-technical audiences * Comfort with a remote team environment * Proficiency in on-line meeting applications (Zoom, MS Teams, Others) * Strong Customer Facing experience. * Demonstrated success in a collaborative, entrepreneurial and dynamic work environment where team members are open, flexible, and adaptable to the needs of the organization Minimum Qualifications: * Bachelor’s degree or similar experience * Minimum 3+ years of relatable experience (Audit, Finance Accounting, Logistics, transportation) * Freight, Pay & Audit experience preferrable. * Technical aptitude and advanced skill with Microsoft Office * Solid Excel will need an analytical approach to problem solving and leverage proficiency with Microsoft Excel (to include V Look-ups, Pivot Tables and conditonal formatting.

Responsibilities

The Client Success Manager will be responsible for ensuring customer satisfaction and growth for Tier 1 & 2 level accounts. This includes coordinating issue resolution, summarizing product feedback, and providing operational insights to customers.