JOB SUMMARY:

As the Manager - Client Success, you will be responsible for fostering strong client relationships, Business analysis, ensuring client satisfaction and retention, and driving revenue growth through strategic engagement. You will play a pivotal role in retaining clients, identifying new opportunities for collaboration, and delivering a world-class experience that aligns with our company’s values.

QUALIFICATIONS AND SKILLS:

· Bachelor’s degree in Business, Project Management, Marketing, or a related field.
· Proven experience in client relationship management, ideally within the web and app development industry.
· Strong understanding of client retention and revenue growth strategies.
· Exceptional communication and negotiation skills.
· Proficiency in CRM software and data analysis tools.
· Ability to manage multiple clients and projects simultaneously.
· Results-driven mindset with a passion for delivering exceptional client experiences.
· Focus on Project Success and Client success
· Lead the team to achieve both company and client objectives.
Job Types: Full-time, Permanent
Pay: AED4,000.00 - AED7,000.00 per month

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What methodologies are commonly used in IT project management, and when would you recommend each?
• A client has a limited digital marketing budget. How would you prioritize spending across various channels?
• What tools do you use for business analysis, and how do they help in gathering and analyzing client requirements?
• List some digital marketing tools you are familiar with and describe their uses?
• What motivates you to work as a Client Success Manager?

Education:

• Bachelor’s (Required)

Experience:

• Business Analysis: 1 year (Required)
• Business Development: 1 year (Required)
• Marketing: 1 year (Required)
• Project Management: 1 year (Required)
• Client Communications: 2 years (Required)

Language:

• English (Required)

Location:

• Dubai (Preferred)