KUBRA is looking for a dynamic and proactive professional to join our team as a Client Success Manager (CSM)!
In this key role, you will serve as the ultimate champion for client relationships, ensuring expectations are met, relationships are nurtured, and business solutions exceed expectations. With accountability for retaining and growing client partnerships, the CSM will leverage KUBRA’s innovative products to solve customer challenges, generate new revenue opportunities, and achieve organizational goals.
If you have a background in account management or client success, expertise in eCommerce software, and a passion for delivering exceptional value, we’d love to hear from you.

ABOUT US:

Since 1992, we’ve grown from offering printing services to providing the most integrated suite of cloud-based digital solutions available. Reaching over 40% of U.S. and Canadian households, we deliver billing, payments, alerts, AI tools, and more - all designed to enhance satisfaction and drive efficiency.

THINGS TO KNOW BEFORE YOU CONTINUE READING:

Hybrid schedule: Work in-office on Tuesdays at our Mississauga location (Tomken Road).
Hiring process: Includes a brief phone interview, a virtual interview, and a final on-site interview. Talent acquisition aims reach out within five business days of your application.
Join the award-winning team at KUBRA and play a pivotal role in driving client success and accelerating business growth!

WHAT SKILLS THE TEAM IS SEEKING:

• Minimum of 2 years’ experience in an Account Management or Client Success role.
• Minimum of 2 years’ experience in eCommerce software
• Preference for Payments experience (NACHA, PCI DSS) and or Print & Mail (Document Composition)
• High level of proficiency in MS Word, Excel & PowerPoint
• Experience with SalesForce.com

• Create the vision match and use the KUBRA products to solve customer’s business problems.
• Identify, promote and capture net new business opportunities in the assigned industry practice teams from existing clients.
• Manage the flawless execution of the sales account management process, including proposal writing, contract signing and implementation definition (statement of work), financial analysis, contract negotiations, and project launch
• Identify, manage, and resolve issues via collaboration with the Information Technology (IT) Department Support Teams for existing clients, acting as an advocate for both the client and KUBRA to ensure expedient and appropriate resolutions
• Identify, promote and capture net new business opportunities in the assigned industry practice teams from existing clients
• Travel as required to the US