Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium
Client Success Manager- Legal Customer Services at Corporate Immigration Attorneys
Austin, Texas, United States -
Full Time

Start Date

Immediate

Expiry Date

30 Jan, 26

Salary

0.0

Posted On

01 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Client Service Skills, Attention To Detail, Self-Motivation, Multitasking, Time Management, Professional Demeanor, English Writing Skills

Industry

Legal Services

Description
Full job description This is an excellent opportunity for those interested in the law / legal field, receiving training and exposure to the field of federal law and assisting in global talent migration. Ideal applicants should be able to work full-time 40 hours every week in the office. Legal experience is not required, but having prior customer service experience will be valuable. Job Responsibilities Finalize, scan, bind, and ship legal packages. Sorting and delivering incoming mail, and collecting and sending outgoing mail. Answering telephone calls and emails from customers and clients, and directing them to relevant staff. Interacting with clients and handling clients’ queries and complaints in a timely manner. Place USCIS service request calls. Handle premium processing forms. Answer client messages in the case management system (CMS), subject to attorney approval. Mail notices to clients as requested. Prepare cover letter and mailing duplicate RFE pkg to USCIS. Other Admirative duties as assigned. Mandarin fluency preferred but not required BA or MA degree preferred. Excellent English writing skills. Strong attention to detail. Outstanding client service skills. A high degree of self-motivation and ability to work independently under tight deadlines. Demonstrated professional demeanor. Excellent multitasking and time management skills. 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance
Responsibilities
The Client Success Manager will finalize, scan, bind, and ship legal packages while handling client queries and complaints. Additional responsibilities include placing USCIS service request calls and managing premium processing forms.