JOB SUMMARY:

Client Success Managers (CSMs) are responsible for delivering revenue growth in 1 or more client accounts. For their clients, they are the key representative of the Consulting & Engineering Services (CES) organization and are responsible for coordinating all CES activities and personnel within their account(s). CSMs are core to the development and delivery of CES strategic objectives and financial goals.
Location: Remote with travel to the client as needed. Willingness to travel 50%, on average, based on the work you do and the clients you serve.

REQUIREMENTS:

• 5-7 years of experience in Customer Success, Account Management, or a technical customer-facing role.
• Proficiencies in strategic planning, client relationship management, and team leadership.
• Experience is interaction with C-level executives. Senior Director and Directions.
• Experience in Client Stakeholder Management, Account Management, Delivery and Program Management.
• Experience in Banking and Capital Market Industry or Life and P&C Insurance Industry.
• Continuous learner that stays abreast with industry knowledge and technology.
• Ability to operate independently while aligning with broader company objectives.
• Exceptional communication and interpersonal skills—capable of translating customer insights into impactful action.

EDUCATION AND QUALIFICATION:

• Bachelor’s degree in a relevant field or equivalent combination of education and experience.
• Fluent written and spoken German and English.

WHAT WE OFFER:

• Permanent position in a large, international, highly qualified team of experts.
• Flexible working time models.
• Training and mentoring to support implementation projects.
• Opportunity to work with the latest technologies and products in state-of-the-art corporate, environments and to provide services for a variety of global customer infrastructures.
• Challenging and varied customer projects at one of the world’s largest and most successful IT service providers coupled with opportunities for rapid development and challenging activities with a high degree of freedom and responsibility.
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• Responsible with Market partners for account planning leveraging Industry SMEs.
• Responsible for the generation and management of the sub-$5M pipeline.
• Responsible for contract renewal readiness & securing renewals.
• Responsible for creating a revenue growth mindset in the wider CES team within the account to better identify opportunities.
• Responsible for horizon scanning and x-sell of CES offerings.
• Accountable for proactive opportunity creation leveraging Consulting Partners, Client Technical Leads, Industry SMEs and Sales teams.
• Responsible for acting as the Voice of the Client within CES.
• Responsible for understanding the relationship between the Client’s externally stated goals, internal programs of work (to achieve those goals) and technology activities (to deliver those programs).
• Responsible for expanding and maintaining relationships with key client stakeholders.
• Responsible for maintaining their Industry expertise, understanding the market trends, and their client’s competitors’ activities
• Responsible for approving sub-$5M deals.
• Responsible with Market partners for accurate forecasting of revenue and margin.
• Accountable for ensuring all contractual delivery obligations are met.
• Responsible for leading a virtual team of consisting of all CES personnel working on their account.
• Accountable for client satisfaction with delivered work.
• Interlock with delivery teams to ensure margin is delivered to plan; including optimizing onshore/offshore mix, labor pyramid, & automation.
• Accountable for ensuring delivery of fixed price projects to time, scope, and budget. Responsible for driving speed of resourcing.