At New Charter Technologies, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter Technologies.
Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter Technologies, we’ve embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success. Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We’re on a mission to make a difference, and we want you to be part of the story. Let’s transform the world together and build a career that’s as unique as you are!

REQUIREMENTS:

• 3-5 years of experience in technology account management, project management, vCIO, or IT sales.
• Proven track record of building client relationships and driving account growth.
• Strong business acumen, with the ability to analyze market trends and client needs to drive strategic IT initiatives.
• Excellent communication, interpersonal, and problem-solving skills to engage clients effectively and translate technical concepts into business value.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Familiarity with IT services, cybersecurity, cloud solutions, networking, and business continuity strategies.
• Experience working with ticketing systems (ConnectWise or similar) and CRM platforms.

PREFERRED QUALIFICATIONS:

• Bachelor’s degree in Business Administration, IT, or related field.
• Previous experience in an MSP (Managed Services Provider) environment.
• Understanding of PBX, VoIP, Fortinet firewalls, switches, access points, and cybersecurity frameworks.
• Experience with Salesforce, ConnectWise, or similar platforms.
  Commtech is one of the most trusted and experienced name in IT services in the Gulf South. Our success is built on providing fast, simple and quality solutions and managing both routine day-to-day operations and maintenance as well as more complicated, enterprise-level projects through the culture of “ partnering with customers” . We offer a culture built on the principles of integrity, teamwork, quality, contribution, and growth.

Benefits:

• Our positions offer competitive salary, benefits, holiday, vacation time, 401k savings plan.
• Comp is expected to range $65,000 - $75,000
• This position offers performance-based incentives, including an opportunity for commission and bonuses following 6 months of employement.
• Job training & support.
• Fun working environment and culture. Voted City Business Best Places to Work.
• Great opportunity for advancement.

CommTech, a New Charter Company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer. ConnTech recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
New Charter Technologies is committ e d to cr e ating an inclusiv e e nvironm e nt and is proud to b e an e qual opportunity e mploy er. New Charter re cruits, e mploys, trains, comp e nsat e s, and promot e s r e gardl e ss of rac e , color, r e ligion, s e x, s e xual ori e ntation, g e nd e r id e ntity, national origin, v e t eran, or disability status.

CLIENT SUCCESS & VCIO DUTIES:

• Serve as the primary point of contact for assigned clients, ensuring their satisfaction and long-term engagement with CommTech.
• Build and maintain strong client relationships, positioning CommTech as a trusted technology advisor.
• Conduct regular strategic business reviews to assess IT alignment, identify potential issues early, and provide insights on new services and features.
• Analyze client environments to recommend technology solutions that enhance productivity, security, and efficiency.
• Drive client retention strategies through proactive engagement, continuous support, and tailored solutions.
• Identify growth opportunities within the existing client base, expanding service utilization and aligning with CommTech’s strategic objectives.
• Act as a liaison between clients and internal teams, ensuring a seamless experience and addressing concerns promptly.

OPERATIONAL & GROWTH RESPONSIBILITIES:

• Stay current on market trends, cybersecurity best practices, and industry advancements to provide informed recommendations to clients.
• Ensure clients understand CommTech’s full suite of services, promoting a holistic approach to IT infrastructure and operations.
• Collaborate with internal teams to drive efficiency, automation, and AI-based solutions to improve both client and internal processes.
• Assist in contract renewals, service agreements, and pricing discussions, ensuring a seamless and beneficial partnership for both parties.