Client Success Manager, Perpetua at Flywheel Digital

Toronto, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

0.0

Posted On

14 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Success, Account Management, SaaS, Digital Advertising, eCommerce, Retail Media, Data-driven Advertising, Problem-solving, Onboarding, Strategic Relationships, Consultative Approach, Retention, Adoption, CSAT, Upsell, Cross-functional Collaboration

Industry

Advertising Services

Description

About Flywheel Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be. Opportunity Perpetua, from Flywheel is looking for a Client Success Manager (CSM) to join our team and serve as a strategic partner for Perpetua’s SaaS clients. In this role, you’ll combine your expertise in data-driven advertising with your knack for problem-solving to ensure our clients achieve their goals using Flywheel’s best-in-class commerce solutions. If you love translating insights into action, collaborating across teams, and making a real impact on client growth, this role is for you. In this role, you will support our Perpetua product, which focuses on the seller, challenger brand, and specialist agency segments within the Flywheel portfolio. Perpetua provides retail media optimization and market intelligence technology for the world's smartest eCommerce businesses. Through the platform, brands and agencies create goals based on strategy and rely on Perpetua's best-in-class, always-on optimization to execute tactically. What you'll do: Client Success & Strategic Account Management: Drive optimal results across a book of high-value clients—managing conversion, retention, adoption, and CSAT while proactively addressing risks to maximize lifetime value. Lead client onboarding and build strategic relationships with key stakeholders, serving as a trusted advisor and ensuring quick time-to-value on the Perpetua platform. Develop and maintain tailored success plans aligned with client business objectives; conduct regular strategy sessions, QBRs, and product training delivered with data-driven insights. Proactively identify upsell, expansion, and partnership opportunities to drive growth and promote client advocacy. Serve as the voice of the client, providing actionable feedback to Product and Engineering teams to shape our platform roadmap. Collaborate with Sales, Marketing, and cross-functional teams to ensure seamless client experiences and accelerate success stories. Who you are: You have prior experience in a Customer Success or client-facing role at a B2B SaaS company, ideally in digital advertising, eCommerce, or retail media. Highly analytical, with a track record of leveraging data to inform decision-making and communicate performance insights. Outstanding written and verbal communication skills, with the ability to clearly present complex information catered to diverse audiences. Passionate about building strong relationships with clients and stakeholders, earning trust with your consultative and proactive approach. You are results-oriented and a natural problem-solver, comfortable navigating technical questions to resolve issues, and collaborating across teams to achieve shared goals. You are adaptable and thrive in a fast-paced, high-growth environment, and you are eager to keep learning about the evolving digital commerce landscape. #LI-AG1 Working at Flywheel We are proud to offer all Flywheelers a competitive rewards package and unparalleled career growth opportunities and a supportive, fun and engaging culture. We have office hubs across the globe where team members can go to feel productive, inspired, and connected to others - team members go into Hub Offices 3x a week Flexible vacation time Great learning and development opportunities Benefits that help you live your best life Parental leave and benefits Volunteering opportunities If you’re looking to connect with teammates on a topic of inclusion and identity, chances are there’s an ERG for that. So you know: The hired candidate will be required to complete a background check Learn more about us here: Life at Flywheel The Interview Process: Every role starts the same, an introductory call with someone from our Talent Acquisition team. We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call. Every role is different after the initial call, but you can expect to meet several people from the team 1:1 and there might be further skill assessments in the form of a Take Home Assignment/Case Study Presentation or Pair Programming/Live Coding exercise depending on the role. In your initial call, we will walk you through exactly what to expect the process to be. Inclusive Workforce Flywheel Commerce Network’s goal is to create a culture where all individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all people to feel included and empowered to contribute fully to our vision and goals. Flywheel Commerce Network is an Equal Opportunity Employer and participates in E-Verify. All applicants will receive fair consideration for employment. We do not discriminate based upon race, color, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know at recruitment@flywheeldigital.com so that we can support you. For more information about what data we collect and how we use it, please refer to our Privacy Policy. We leverage AI technology to streamline our hiring workflow, though all candidate decisions are made by our Talent Acquisition Team. This position is for an existing vacancy. IMPORTANT ALERT: Please beware of fraudulent job communications from individuals falsely claiming to be from Flywheel. We've identified fraudulent activity through social media and messaging services purporting to be from Flywheel requesting payments for job- and recruitment-related expenses. Flywheel never asks candidates for personal information such as bank account data or tax IDs nor payments via social media or chat-based applications. Report suspected fraud to local authorities immediately. To learn more, click here. Please note, we do not accept unsolicited resumes from 3rd party Recruitment Firms. #LI-HYBRID

Responsibilities

Drive optimal results across a portfolio of high-value clients by managing conversion, retention, adoption, and CSAT, while proactively identifying expansion opportunities. This includes leading client onboarding, building strategic relationships, conducting regular strategy sessions, and serving as the voice of the client to influence the product roadmap.