Client Success Manager (remote) at Experian

, , United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

174459.0

Posted On

14 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Success Management, Healthcare IT, Revenue Cycle, Payer Contract, Contract Manager, Claim Scrubber, CRM, Salesforce, Epic, Client Relationship Management, Consultative Guidance, Ticket Navigation, Enhancement Requests, Statement Of Work Comprehension

Industry

Information Services

Description

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description As our Client Success Manager (CSM), you will report to Experian Health and partner with the Support and Optimization teams, to ensure the best client experience for assigned clients. You will work the Client Executive, on the Experian Health Sales team, regarding the expansion of the products, and with the Relationship Manager, to build, and maintain trusting relationships with our customers. You will understand our Experian Health product capabilities and providing consultative guidance to clients throughout their life cycle. Acclimate and understand, our client's implementation to facilitate updates, additions, and fixes to client setup Partner with Customer Support, Optimization, Product, and Development teams to help clients navigate tickets and enhancement requests with minimal delay. Evaluate customer use of Contract Manager and Claim Scrubber products to recommend best practices configuration and solutions to improve the customer experience Develop expertise in Contract Manager and Claim Scrubber product suite Partner with Relationship Manager on Quarterly Business Reviews, showcasing client successes and return on investment, for Contract Manager and Claim Scrubber Products Be responsible for comprehension of the Statement of Work Guide clients as they transition from Implementation into the Post-Go live world Qualifications 5+ years' experience in healthcare IT industry and healthcare revenue cycle 3+ years' Payer Contract experience is beneficial 2+ years' experience with Experian Health's Contract Manager (hospital) and Claim Scrubber (pre-claim editing) knowledge is beneficial 2+ years' Salesforce or a similar CRM expertise 2+ years hands-on Epic expertise Occasional travel (20%-25%) to client sites required Bachelor's degree or equivalent experience Additional Information Benefits/Perks: Great compensation package and bonus plan Core benefits including medical, dental, vision, and matching 401K Flexible work environment, ability to work remote Flexible time off including volunteer time off, vacation, sick and 12-paid holidays Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html At Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others. Want to see what life at Experian is really like? Explore Experian Life on social or visit our careers site. Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity. Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Employee Status: Regular Role Type: Home Job Posting - Salary Range: $100,649 - $174,459 Department: Customer Service Flexible Time Off: 20 Days Schedule: Full Time Shift: Day Shift

Responsibilities

The Client Success Manager will partner with Support and Optimization teams to ensure the best client experience, while also working with the Sales team on product expansion and Relationship Managers to maintain trusting customer relationships. Responsibilities include understanding product capabilities, providing consultative guidance, facilitating updates/fixes, and evaluating product usage to recommend best practices.