Client Success Manager (Remote working, Full-Time) at Spalding Hosiery Shoppe Inc

Hobart, Tasmania, Australia -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Success, Account Management, Onboarding, Client Relationship Management, Training, Problem Solving, Digital Expertise, Salesforce, Telephony Systems, MS Office, Communication, Analytical Thinking, Strategic Thinking, Time Management, Collaboration, Proactive Follow-Through

Industry

Software Development

Description

Are you energised by helping clients succeed? Do you enjoy guiding people, solving problems, and translating great software into real business results? If so, this role is made for you. At Thryv, we’re committed to helping small businesses thrive in a digital world. We’re looking for a Client Success Manager who can build strong relationships, lead clients confidently through onboarding, and ensure they see real, measurable value from our platform. Start Date This role begins on 28 April 2026 and includes additional remote Client Success Manager training following commencement. This is a fully remote position, allowing you to work from anywhere. What You’ll Do * Take ownership of the client relationship post‑sale, ensuring a smooth and supportive onboarding experience. * Understand each client’s goals and tailor guidance that helps them integrate Thryv into their daily operations. * Serve as their primary point of contact for training, product questions, and best‑practice recommendations. * Conduct proactive outreach, offer insights, and keep clients engaged through regular communication. * Identify opportunities for clients to expand usage and achieve greater outcomes. * Collaborate across teams to resolve issues quickly and maintain client confidence. What You Bring * Bachelor’s degree or equivalent experience. * 5+ years in client success, account management, call‑centre, or client‑facing roles (9+ years preferred). * Strong digital expertise and the ability to confidently educate clients on software and marketing tools. * Experience with Salesforce, telephony systems, MS Office, and ideally Thryv + Thryv Marketing. * Exceptional communication skills with clear, professional written and verbal delivery. * Strong analytical, strategic, and critical‑thinking capabilities with sound decision‑making skills. * Ability to build rapport, influence client behaviour, and introduce innovative solutions that drive adoption. * Highly organised, excellent time‑management, and consistent, proactive follow‑through. * Ability to work collaboratively in a technical, fast‑paced environment and complete required certifications and training. Why You’ll Love Working Here * 100% remote — work from anywhere in Australia. * Play a direct role in helping small businesses grow and succeed. * Supportive, coaching-oriented culture that helps you develop and advance. * A company that’s transforming how small businesses operate. If you’re motivated, client‑focused, and ready to make an impact, we’d love to meet you. Apply now and help shape the success journey for small businesses everywhere. #LI-SR1

Responsibilities

The Client Success Manager will take ownership of the client relationship post-sale, ensuring smooth onboarding and guiding clients to integrate the software into their daily operations. This includes serving as the primary contact for training, answering product questions, and proactively offering insights to maintain engagement and identify expansion opportunities.