Client Success Manager at Rimini Street

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

0.0

Posted On

19 Sep, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Management, Business Development, Executive Relationships, Cross-Selling, Retention Strategies, Account Management, Analytical Skills, Problem-Solving, Communication Skills, Leadership, Time Management, Organizational Skills, Social Selling, Digital Selling, Salesforce, MS Office

Industry

IT Services and IT Consulting

Description

About Rimini Street, Inc. Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider, achieving better operational outcomes and realizing billions of US dollars in savings used to fund AI and other innovation investments. To learn more, please visit www.riministreet.com, and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn. Position Summary We are seeking an experienced Client Success Manager who will be responsible for managing and expanding the partnership with our clients. The right candidate will have an entrepreneurial spirit, a proven track record of Client Management or Business Development & Executive Relationships excellence with the ability to provide solutions and guidance to meet business objectives and taking business to the next level. You must have a passion for clients. We need someone that can be very hands-on, do whatever it takes to deliver value, develop relationships, and be a strategic thinker with the ability to create long-term relationships with our clients. As a Client Success Manager with Rimini Street, Inc., you’ll be managing a large portfolio of named clients – driving client lifecycle – leading to adoption, retention, cross-sell, advocacy, and client satisfaction across your portfolio. The Client Success Manager will report to the Director, Client Success and will be based in Singapore. Qualified candidates may work from a remote office, location within commuting distance of one of our Regional hubs is desirable, or near a major city as occasional travel will be required to your assigned client base. Essential Duties & Responsibilities Focus on Retention, Cross-Sell, Client Advocacy & developing the business value-prop through RSI services offerings Deliver and communicate ROI throughout the client lifecycle Build C-level and executive relationships, establishing trusted advisor status Drive growth, value, retention, and partnerships for our important clients to ensure active engagement and full recognition of ROI Develop key account plans including retention strategies, cross-sell opportunities, power maps, client advocacy Meet/Exceed quarterly quota targets (renewals/cross-sell/advocacy) Create awareness and demand for Rimini Street products and services Identify, cultivate, and engage on cross-sell opportunities within your portfolio for services and/or strategic solutions Ensure client retention through actively driving retention strategy, retention content including ROI models and proposals, and assisting with retention sales execution Provide ongoing proactive client management through executive business reviews, client onsite visits, executive relationships, and overall client communications Build and foster our Client Champion Community. Secure client sales and marketing advocates, ensuring client referenceability and driving client participation in select client marketing programs, events, interviews, etc. Implement and utilize current Social and Digital selling strategies to maximize opportunities via Social Networking platforms Quarterback the team and coordinate across executive leadership, sales, service delivery, marketing, etc. Additional Duties & Responsibilities Monitor client consumption of Rimini Street services with the support of standard dashboards Maintain up-to-date client information in Salesforce.com and other systems Provide detailed and timely status reporting to all management as requested Assure client communications and escalations are performed on time, sufficiently and accurately Location Remote – Singapore Client travel as required (less than 20%) Experience 10+ years’ experience in Consultative Sales, Account Management, or Business Development Specific Industry expertise Knowledge of the enterprise software industry Specific experience with Oracle, SAP and/or Salesforce preferable Experience dealing with CXO’s Experience in managing a portfolio of clients in different industries Experience in cross-selling – identifying opportunities through trusted advisor partnership with clients and ability to coordinate and lead cross-functional team to drive better results for cross-sell and retention, etc. Experience in renewing and/or negotiating client support contracts Experience in working with complex, multi-divisional, multi-geographical clients Experience working with cross-functional teams (e.g., Sales, Renewals, Marketing, Services, etc.) Skills Impressive executive presence and communication abilities Demonstrated ability to provide proactive account management to a large portfolio of clients Exceptional leadership, time management, facilitation, and organizational skills Bias for action Passion for technology and for being a part of a fast-growing technology company Proven analytical and problem-solving abilities Proven experience with Social and Digital selling techniques Ability to create structure and prioritize tasks to best manage different situations Strong documentation skills MS Office Suite (Word, Visio, Excel, and PowerPoint); Salesforce CRM, Smartsheet, etc. Why Rimini Street? We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you. Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: Company We dream big and innovate boldly. Colleagues We work with extraordinary people who create a culture of mutual respect and collaboration. Clients We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. Community We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities. Accelerating Company Growth Nasdaq-listed under ticker symbol RMNI since October 2017 Over 5,900+ signed contracts to date, including Fortune 500 and Global 100 companies Over 2,000 team members in 23 countries US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees. In 2005, we disrupted the industry by pioneering extraordinary enterprise software support powered by extraordinary people. Our work is challenging and meaningful, allowing everyone at Rimini Street to start and end each day with a sense of achievement and purpose. We are looking for talented, passionate people to help us build our future at Rimini Street. Feel free to connect with us by signing up to receive updates on new jobs and opportunities! Create an account and sign up to create your job alerts! Link below: Rimini Street Career Job Alerts

Responsibilities

The Client Success Manager will manage and expand partnerships with clients, focusing on retention, cross-sell opportunities, and client advocacy. They will drive client lifecycle management to ensure satisfaction and recognition of ROI.