We’re looking for a strategic, business-savvy Client Success Manager (CSM) to join our growing team at samdesk. This is an exciting opportunity to support globally recognized brands, ensuring they drive meaningful outcomes and long-term value from the Samdesk platform.
As a CSM, you’ll own the post-sale relationship, guiding customers from onboarding through adoption, renewals, and growth. This role is ideal for someone who understands B2B SaaS dynamics, can interpret platform data, and enjoys aligning product capabilities with real-world customer workflows.
This is not a support or customer service role, it’s a high-impact, consultative position focused on customer outcomes, strategic guidance, and platform optimization.

WHO WE ARE

Samdesk is a global disruption monitoring tool that delivers real-time crisis alerts powered by AI. We make sense of the world’s most valuable real-time data sources with the purpose to create a safer world. Our mission is to help our users act faster, with more confidence, at a time when action can make the biggest difference. Samdesk is backed by leading global investors and is headquartered in Edmonton, Alberta, with team members in multiple regions including North America, Europe, and Asia Pacific. We are a growing team of dreamers and builders, supporting large global customers around the world. Check us out! www.samdesk.io

FIRST PEOPLES’ ACKNOWLEDGEMENT

samdesk respectfully acknowledges that, being headquartered in Edmonton, we are situated on Treaty 6 and Region 4 territory, traditional lands of First Nations and Métis people respectively.
We respect the histories, languages, and cultures of First Nations, Métis, Inuit, and all other First Peoples of Canada, whose presence continues to enrich our community. The City of Edmonton owes its strength and vibrancy to these lands, the diverse Indigenous peoples whose ancestors’ footsteps have marked this region, and the settlers from around the world who continue to be welcomed here and call Edmonton home

• Own the full customer journey from onboarding to renewal and expansion.
• Serve as the strategic advisor and daily point of contact for your accounts.
• Deliver tailored onboarding experiences and platform training to enterprise users.
• Use tools like Hubspot, Mixpanel, and Intercom to monitor health, identify risk or expansion opportunities, and log insights.
• Analyze customer trends and data to inform success plans and streamline SOPs.
• Facilitate feedback loops with product, sales, and support teams based on customer needs.
• Proactively drive customer engagement, success reviews, and retention initiatives.
• Advocate for your customers internally, ensuring their voice is heard throughout the organization.
  Lastly, but importantly, you want to make a meaningful contribution to a world-changing product and be a key member of a team you enjoy working hard with.