Client Success Manager - Scaled

at  Perkbox Vivup

UK Hybrid
Why Perkbox Vivup?
In an exciting stride forward for both organisations, employee benefits experts Perkbox and Vivup have joined forces to create a world-class benefits, wellbeing, and engagement platform.
With over two decades of combined experience, our goal is to enable more organisations to better support and engage their employees — something which has become essential in the wake of a global pandemic and a hard-hitting cost-of-living crisis.
From enhancing access to specialist mental health services to helping staff manage the cost of everyday essentials, our combined strengths and best-in-class solutions will create a super partnership that supports employees in all areas of life, at every stage of their career, both in and out of the workplace.
As a combined entity, we can assist more employees than ever before to live and work better through our combined expertise in the public, private, SME, and corporate sectors. Today, we collectively support more than 4 million employees across 7,500 organisations through an enhanced range of benefits and engagement solutions. Our vision is to create healthy, happy and engaged workforces by reinventing employee benefits. Together, we’re positioned to revolutionise the employee benefits landscape, driving innovation, setting new standards, and shaping the future with transformative solutions that redefine wellbeing.

The goal of the Client Success Scaled Team is to deliver value to our customers via digital proactive outreach with human interaction for the moments that matter, and use our new product and value proposition to re-establish our position as the market leader in employee experience.
You’ll be responsible for delivering product engagement in a segment of customer accounts, across a range of industries, and ensuring that they continue to receive the best value from our products.
Using your ability to influence key stakeholders you’ll ensure that our clients’ business goals continue to align, and their overall usage of the platform remains high. As well as proactively educating admins on a 1:1 basis, you’ll also be driving commercial conversations for growth opportunities and renewals.