REQUIREMENTS.

• 3+ years of experience.
• Operations, product management, project management or client relations experience.
• Self-directed learning style; naturally operate with an execution mindset and enjoy working in a fast-paced, dynamic environment.
• Comfortable navigating ambiguity, with the desire to implement process and standardize as you go.
• Detail and deadline oriented.
• Responsible, reliable, and flexible.
• Strong communication skills, both written and verbal.
• Shopify/eCommerce experience is a plus.

• Manage the client relationship by overseeing everything from status calls to solution walkthroughs, feature training, and strategy sessions.
• Maintain timelines for regular client support requests. Responsible for client delivery.
• Partner with clients to understand their goals, objectives and grow their business.
• Contribute to the product feedback loop, providing requirements to Product and Engineering on how feedback should be incorporated into the requested feature.
• Identify areas for increased efficiency, from processes to frameworks and automated tools, operating under the belief that if you do something twice, you can find a more efficient approach.
• Collaborate with Product Management to provide requirements on new feature requests.