• Client Success Manager / Account Manager
  Preventative Primary Care & Employee Wellness Platform
  1 day in office (East Village, NYC)
  $120K – $160K base salary + commission + bonus
  Storm3 is working with a fast-growing virtual-first primary care company that partners with municipalities, school districts, and employers to provide accessible, preventative healthcare services. Their mission is to deliver equitable, high-quality care for entire populations through a blend of virtual care, in-person visits, and employer-focused wellness solutions.
  They’re hiring a Client Success Manager/Account Manager to support their growing roster of clients. This person will be the main point of contact for assigned accounts, working closely with HR leaders and benefits teams to ensure satisfaction, usage, and retention. An ideal candidate is client-obsessed, organized, and excited to work cross-functionally with sales, product, and clinical teams.

Qualifications/Requirements:

• 4+ years in Account Management or Client Success in HealthTech or Benefits space
• Experience supporting employer clients (benefits teams, HR leaders, municipalities, unions, etc.)
• Excellent communication, relationship management, and project management skills
• Healthcare, public sector, or digital health experience is a big plus
• Must be comfortable in a fast-paced, early-stage startup environment

• Serve as the primary point of contact for assigned employer accounts
• Build and maintain strong relationships with HR teams, employee stakeholders, and benefits decision-makers
• Manage client onboarding and training to ensure a smooth launch experience
• Monitor platform engagement, utilization, and health outcomes; provide ongoing reporting and insights
• Lead QBRs and strategic check-ins to align on goals and performance
• Collaborate with internal teams to address client feedback and improve product experience
• Identify upsell opportunities and support renewal conversations alongside the sales team
• Maintain accurate records of account activities, client feedback, and renewal timelines