Join Synectics Solutions as a Client Success Manager and help clients achieve their goals through our innovative, data-driven solutions. You’ll build lasting relationships, drive satisfaction, and ensure clients gain maximum value from our offerings.
Key Responsibilities
Act as the trusted advisor and main point of contact for clients.
Lead onboarding, training, and adoption of our products.
Monitor accounts, resolve issues, and anticipate client needs.
Collaborate with Sales, Product, and Support teams to deliver seamless experiences.
Track performance metrics, gather feedback, and identify upsell opportunities.
Skills & Experience
Proven background in client success, account management, or similar (exposure to the SaaS industry a bonus)
Natural curiosity to innovate customer solutions and become knowledgeable in fraud and financial crime defence
Strong communication and problem-solving skills.
Organised, proactive, and able to manage multiple priorities.
Industry knowledge and ability to guide clients effectively.
What We Offer
Flexibility: Work When and Where Works.
A dynamic, growth-focused culture.
Comprehensive benefits to support your life inside and outside work
Responsibilities
The Client Success Manager will be responsible for ensuring client satisfaction and success with the company's products and services. This role involves building strong relationships with clients and addressing their needs effectively.
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