Client Success Manager at Tailored Management

Columbus, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Client Relationship Management, Revenue Growth, Workforce Data Analysis, Executive Communication, SLA Adherence, KPI Interpretation, Contingent Workforce Programs, Change Management, Sales Strategy, Risk Mitigation, Consultative Approach, Emotional Intelligence, Public Speaking, Microsoft Office

Industry

Staffing and Recruiting

Description

Tailored Management is seeking a Client Success Manager to serve as a strategic partner for key client workforce programs, driving retention, expansion, and measurable impact across our contingent workforce solutions. The Opportunity In this high-impact, client-facing role, you will own and grow assigned accounts by strengthening executive relationships, identifying expansion opportunities, and translating workforce data into strategic action. You will collaborate cross-functionally with Sales, Client Services, Recruiting, Compliance, and Leadership to ensure program success while fueling revenue growth within our existing customer base. Role Duties: Drive Growth & Expansion * Identify and advance revenue opportunities including new labor categories, expanded recruiting scope, markup adjustments, and exclusivity agreements * Partner with Sales and Client Services leadership to execute account growth strategies * Provide proactive sales leads and coordinate warm introductions to Business Development Own Strategic Client Relationships * Serve as the primary point of contact and subject matter expert for assigned clients * Lead executive-level meetings, scorecard reviews, and strategic business discussions * Anticipate client needs, proactively mitigate risks, and uncover program enhancement opportunities Leverage Data to Inform Strategy * Analyze KPIs, SLAs, workforce trends, and performance metrics to assess account health * Partner with Business Reporting & Analytics to develop actionable insights * Collaborate with Recruiting Leadership to improve performance and identify opportunity areas * Utilize historical data and MSP insights to forecast hiring needs Ensure Program Excellence * Partner with Compliance to ensure SLA adherence and quality standards * Lead change management initiatives and implementation efforts * Drive and delegate process improvements across teams Strengthen Brand Presence * Represent Tailored Management at industry events * Cultivate strategic partnerships and enhance market positioning * Periodic travel to client program sites and industry events What You’ll Bring: Education & Experience * Bachelor’s degree in Business Administration or related field * 5+ years of experience in client-facing account management or post-sales roles with strong commercial responsibility * Proven experience identifying and supporting revenue-generating opportunities within existing accounts * Experience in PEO, MSP, or contingent workforce programs preferred Skills & Competencies * Strong sales and growth mindset with demonstrated expansion success * Ability to manage complex contingent workforce programs and performance metrics * Consultative, solutions-oriented approach to workforce challenges * High emotional intelligence and ability to influence diverse stakeholders * Executive-level communication, presentation, and public speaking skills * Analytical strength with experience interpreting KPIs, SLAs, and workforce data * Results-driven and highly accountable * Working knowledge of contingent workforce compliance and audit practices * Proficient in Microsoft Office (Teams, Excel, PowerPoint) Why Tailored Management? At Tailored Management, we are a people-first workforce solutions firm committed to delivering exceptional service and measurable results. In this role, you will have the opportunity to influence strategy, deepen executive partnerships, and directly impact revenue growth—all while collaborating with a high-performing, growth-oriented team.

Responsibilities

The Client Success Manager will act as a strategic partner for key client workforce programs, focusing on driving retention, expansion, and measurable impact across contingent workforce solutions. Key duties include identifying and advancing revenue opportunities, owning strategic client relationships through executive-level meetings, and leveraging data analysis to inform strategy and ensure program excellence.