Location – London (Hybrid Working)
Salary – £35,000 – £45,000 per annum (DOE)
We are excited to offer an opportunity for a dynamic and customer-focused individual to join The Good Marketer team as a Client Success Manager. This crucial role involves building and maintaining strong client relationships, ensuring successful project delivery, and driving customer satisfaction. If you have a passion for client engagement and thrive in a collaborative environment, we would love to hear from you.

ESSENTIAL SKILLS AND EXPERIENCE FOR A CLIENT SUCCESS MANAGER

• Proven experience in a digital marketing agency environment is essential.
• Strong client-facing skills as a confident communicator, with the ability to build trust quickly
• A commercially-minded professional who can spot growth opportunities and add strategic value
• Exceptional organisational skills, with experience in managing multiple client accounts and projects simultaneously and the admin associated with such projects
• Proficiency in using client relationship management (CRM) tools and project management software
• Understanding of digital marketing channels (PPC, SEO, Paid Social, Email) is a plus

KEY RESPONSIBILITIES FOR CLIENT RELATIONSHIP MANAGEMENT

• Managing a portfolio of marketing clients across a range of sectors
• Acting as the primary point of contact, building long-lasting client relationships
• Collaborating with internal teams to ensure campaigns are delivered on time, on brief, and on budget
• Identifying upsell and cross-sell opportunities, supporting client growth and retention strategies
• Monitoring campaign performance and reporting on key metrics
• Facilitating regular strategy and performance calls, offering guidance and insight

HOW TO APPLY FOR THE CLIENT SUCCESS MANAGER ROLE

Prospective applicants are encouraged to apply by submitting their CV along with a cover letter highlighting their client management experience and skills. Applications can be sent through the link provided below.
The Good Marketer values diversity and is committed to creating an inclusive environment for all employees. We encourage applications from all individuals, irrespective of gender, age, background, or disability