Client Success Manager at Transit Technologies

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Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

90000.0

Posted On

16 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Success Management, Account Management, SaaS, Adoption, Retention, Renewals, Expansion, Consultative Skills, Stakeholder Management, Executive Communication, CRM, QBRs, ROI Presentation, Change Management, Process Improvement, Forecasting

Industry

Software Development

Description

About Transit Technologies Transit Technologies is a leading provider of enterprise software and technology-enabled services purpose-built for the mobility, transportation, and transit ecosystem. Through a portfolio of innovative companies, Transit Technologies supports public agencies, universities, healthcare systems, and private operators with solutions that improve operational efficiency, safety, compliance, and rider outcomes. As a growth-oriented platform operating across multiple brands, products, and markets, Transit Technologies is focused on scaling responsibly – through strong partnerships, thoughtful acquisitions, and disciplined governance. Our culture values collaboration, accountability, and practical innovation, with an emphasis on building durable, long-term value for clients, partners, and employees. --- About the Role Transit Technologies is seeking an experienced Client Success Manager (CSM) to own an assigned portfolio of accounts and drive measurable outcomes across adoption, retention, renewals, and expansion. This role has accountability for a portfolio defined by client volume, annual recurring revenue (ARR), product mix, and complexity. You will be the primary, trusted partner for your clients—ensuring they realize value from our SaaS platform and that we earn renewals through strong results, proactive guidance, and excellent client experience. Our mission in Client Success is to defend, delight, and expand our base of valued clients. Key Responsibilities Drive adoption and client outcomes · Lead onboarding handoff from Implementation and establish a value realization plan for each client · Build Client Success Plans with measurable outcomes, milestones, and adoption goals · Run ongoing enablement: training, feature education, best practices, and workflow optimization · Monitor usage/health signals and proactively address risk factors before they become churn drivers · Continuously and proactively stay engaged with customer operations to gain in depth knowledge to identify potential challenges and recommend solutions. · Understand and adhere to contractual scope of work and service level agreements. Retention and renewals ownership · Own renewal readiness for your portfolio: timeline, stakeholders, proof of value, risk mitigation, and commercial next steps · Maintain accurate renewal forecasts and risk assessments in Salesforce and Service Cloud · Coordinate internal resources (Support, Product, Engineering, Billing, Legal) to resolve risks that threaten retention Expansion identification and growth partnership · Identify expansion opportunities based on maturity and outcomes (new modules, seats, add-ons, additional business units) · Partner with Account Manager to position and progress expansion opportunities · Provide customer context (goals, impact, champions, objections) to improve win rates and client experience Executive alignment and client advocacy · Build multi-threaded relationships with operational, technical, and executive stakeholders · Lead QBRs focused on outcomes, adoption trends, roadmap alignment, and ROI · Serve as the client advocate: synthesize feedback, define recurring themes, and partner with Product on improvements --- What You’ll Bring · 5+ years in Client Success, Account Management, Solutions Consulting, or a similar client facing role for a SaaS company where client focus is prioritized · Demonstrated ownership of a portfolio of accounts with retention, renewal, and satisfaction accountability · Strong consultative skills: discovery, success planning, stakeholder management, and executive communication · Excellent organizational and prioritization skills: ability to manage competing needs across a portfolio of accounts · Experience using data to drive decisions through common tools such as common CRM’s, client success platforms, and support tools · Experience running QBRs and presenting ROI/value narratives to executives · Exposure to commercial motions: renewals strategy, pricing discussions, expansion plays · Change management and process improvement experience in client environments --- Why Join Transit Technologies If you are energized by work where your impact is visible and measurable, this role is for you. As a Client Success Manager, you won’t be supporting from the sidelines – you’ll be a critical driver of our growth engine. Client success is earned and protected every day through retention, adoption, and the client’s experience. In this role, you will directly impact those outcomes. At Transit Technologies, we value the ability to build trusted client relationships, drive meaningful outcomes, and work in ways that build value and long- term company growth. If you’re excited to join a team focused on defending, delighting, and expanding our base of clients in a mission-driven environment, we’d love to hear from you. •Transit-Technologies is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information, or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances.

Responsibilities

The Client Success Manager will own an assigned portfolio of accounts, driving measurable outcomes across adoption, retention, renewals, and expansion by establishing value realization plans and leading ongoing client enablement. This role is also responsible for owning renewal readiness, identifying expansion opportunities, and serving as the client advocate by synthesizing feedback for product improvements.