We are looking for a Healthcare Client Success Manager who is passionate about building strong client relationships, driving customer satisfaction, and ensuring long-term success. The ideal candidate will serve as the primary point of contact for clients in healthcare industry, helping them maximize the value of our services and fostering long-term partnerships.

REQUIREMENTS:

• Bachelor’s degree in Business, Healthcare Administration, or a related field.
• At least 5 years of experience in a combined role of operations and client success management.
• Strong background in the healthcare industry, with a deep understanding of industry practices and client needs.
• In-depth knowledge of US Healthcare systems and regulations and familiarity with HIPAA.
• Proficiency in CRM tools and healthcare software, such as EMR/EHR systems, claims management platforms, and reporting tools.
• Excellent interpersonal and communication skills, both written and verbal.
• Proven ability to analyze data, prepare reports, and make strategic recommendations.
• Exceptional organizational and problem-solving skills with the ability to multitask in a fast-paced environment.
• Amenable to working on flexible hours to accommodate US time zones.
  System Requirements

Device (Desktop or Laptop)

• Processor:
• Windows Devices: Intel Core i5 (or higher) or AMD Ryzen 5 (or higher).
• Mac Devices: Apple M1 chip or newer.

Client Relationship Management

• Build and maintain strong, long-term relationships with clients.
• Serve as the main point of contact, addressing client needs and concerns proactively.
• Regularly check in with clients to ensure satisfaction and identify growth opportunities.

Onboarding & Engagement

• Lead client onboarding to ensure a smooth transition and adoption of services.
• Provide training and support to help clients maximize value from our solutions.
• Gather feedback and collaborate with internal teams to enhance the client experience.

Strategic Consultation & Growth

• Identify opportunities for clients to expand their use of our services.
• Provide data-driven insights and recommendations to help clients meet their goals.
• Work closely with sales and account management teams to drive renewals and upsells.

Performance Monitoring & Issue Resolution

• Track key client success metrics and analyze performance trends.
• Proactively address and resolve client issues to ensure a seamless experience.
• Advocate for clients internally, ensuring their feedback informs product/service improvements.