Description:
Job Title: Client Success Manager – Release of Information (ROI)
Department: Client Services
Location: [Remote/On-site Hybrid, with Travel as Needed Within Central Alabama]
Reports To: Area Vice President-SouthEast
Position Summary:
As a Client Success Manager (CSM) at VRC, you will be responsible for managing and nurturing relationships with healthcare facility clients that outsource their Release of Information (ROI) operations to us. You will serve as the client’s trusted advisor and internal advocate, ensuring smooth service delivery, issue resolution, compliance with HIPAA, and overall client satisfaction and retention.

QUALIFICATIONS:

• Bachelor’s degree in Health Information Management, Business Administration, or a related field (or equivalent experience).
• 3+ years of experience in client-facing roles within ROI, HIM, or healthcare services.
• Deep understanding of HIPAA, HITECH, and federal/state regulations around ROI.
• Strong communication, relationship-building, and problem-solving skills.
• Experience managing multiple accounts or client sites concurrently.
• Proficiency in EMR systems (Epic, Cerner, Meditech, etc.) and ROI platforms is highly preferred.
• RHIT or RHIA is required.

Additional Requirements:

• Travel within the central Alabama area to client sites as needed.
• Ability to work in a fast-paced environment with shifting priorities.
• High level of professionalism, confidentiality, and customer service orientation.