Client Success Partner at ALL Talent Solutions LTD

, , United States -

Full Time

Start Date

Immediate

Expiry Date

02 Oct, 26

Salary

0.0

Posted On

04 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Client Relationship Management, Escalation Resolution, Strategic Communication, NPS Management, Consultative Selling, Business Review Management, Project Support, Customer Service, Cross-functional Collaboration

Industry

Staffing and Recruiting

Description

The Client Success Partner maintains a proactive communication cadence within a dedicated portfolio and acts as the single point of contact for clients. Manages questions/escalations, seeks feedback during business reviews and acts as advocate to ensure overall client satisfaction. Making an Impact • Assigned a dedicated portfolio of Right Management’s clients. • Provides escalation resolution in the areas of program questions, candidate delivery, reporting, billing and global delivery. • Owns client communication including but not limited to regular touchpoint calls, monthly/quarterly business activity reviews and post-event reviews. • Proactive NPS management by driving client participation and follow up. Sharing Expertise • Gathers and shares feedback to optimize support, maintains expertise within the client success team, and ensures best practice processes. • Stays abreast of all Right Management offerings. • Demonstrates the ability to move actions towards positive outcomes even when processes may be unclear or undefined. Gaining Exposure • Responsible for building and maintaining client relationships. • Acts as primary point of contact for client escalation, liaison with operations, delivery and sales toward issue resolution, and provides high level of client satisfaction. Your Typical Day • Provides strategic, consultative account management in order to retain business. • Maintains proactive regular communication with clients. • Works with members of operations, delivery and sales to resolve issues related to program management, candidate delivery, reporting and billing. • Triages and escalates critical and high priority client issues. Other accountabilities as assigned Qualifications Required • 3+ years’ experience supporting client projects and deliverables, customer service or relationship management: • Bachelor’s Degree or equivalent professional experience Nice to Have • Field experience working with Right Management Career management. • Sales experience. ManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status. A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals. Reasonable accommodation during the interview process can be provided. Contact talentacquisition@manpowergroup.com for assistance.

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Responsibilities

The Client Success Partner serves as the primary point of contact for a dedicated portfolio of clients, managing communications and resolving escalations. They are responsible for driving client satisfaction through regular business reviews and proactive NPS management.