Client Success Partner at Gartner

Tokyo, , Japan -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Onboarding, Sponsorship Package Management, Trusted Advisor, Client Retention, Account Growth, Relationship Cultivation, Proactive Client Interactions, Service Delivery, Client Experience Evaluation, Account Executive Collaboration, Renewal Planning, Customer Focus, Business Acumen, Organization, Communication, MS Office Suite

Industry

Information Services

Description

What makes Gartner Conferences a GREAT fit for you? When you join Gartner, you'll be a part of a team that serves thousands of business and technology leaders at global conferences each year. You’ll work with curious, motivated people, have unlimited career development opportunities, and learn about the latest in technology and business. If you enjoy challenging yourself, connecting with people and pushing the limits of your career, Gartner is the place for you. About this role: The Client Success team members align themselves to the sales team to deliver value to clients and ensure they have the conviction to renew and grow their partnership with the Gartner conference business. This is a critical role that drives client retention and builds a strong foundation for growth. What you will do: Serve as primary point of contact for clients as it relates to client onboarding and maximizing the components of their sponsorship package at live conferences (logo, booth, registration, product literatures, promotional banners) Understand the exhibit products and act as trusted advisor during an event cycle to assure best use of each purchased product offering Collaborate effectively with the wider conference business: operations, content, program management and marketing teams to enable the success of clients Partner with the Conference Sales Organization to drive satisfaction, account retention and growth Cultivate and expand existing business relationships through frequent pro-active client interactions to understand client’s business, industry and mission critical priorities Drive high client call activity to ensure timely on-boarding and pro-active service delivery pre-conference, onsite and post-conference Evaluate and track the client experience at every conference allowing for improved processes and actions Join Conference Sales Account Executive on client calls and meetings as needed to support sales or secure a renewal Understand account renewal plans and focus on services that will promote the plan objectives Available to receive, interpret and react to client requests in a customer focused manner that over-delivers exceedingly high value What you will need: 1-3 years’ relevant experience in customer facing/client focused positions Bachelors degree preferred Passionate about service delivery and driven by client success Strong business acumen and ability to persuade others Ability to quickly identify and assess client needs and objectives Ability to receive, interpret and react to client requests in a customer focused manner and with a high degree of professionalism Highly organized with a strong attention to detail Excellent written and verbal communication skills in Japanese, including presentation skills, at least conversational level English proficiency Ability to manage multiple deadlines, prioritize, and work under pressure Ability to work independently and within a team Proficiency in the MS Office suite and G-suite Willingness to travel 6-8 times per year locally and across APAC (approx. 20-25%) #LI-Hybrid #LI-JL1 Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com. Job Requisition ID:107459 By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence. Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser. At Gartner, we guide the leaders who shape the world. About 14,000 client enterprises worldwide rely on Gartner for actionable, objective business and technology insights. Our teams of thinkers and doers know that staying curious is the best way to shape the future, for ourselves and our clients. Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Responsibilities

Serve as the primary point of contact for clients regarding onboarding and maximizing their sponsorship package components at live conferences, while collaborating with internal teams to ensure client success. Partner with the Conference Sales Organization to drive satisfaction, account retention, and growth through proactive client interactions and service delivery.