Client Success, Relationship & Account Management at ATLAS ANALYTICS

Cape Town, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

18 Apr, 26

Salary

0.0

Posted On

18 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Management, Account Management, Sales, B2B, Lead Generation, Communication, Data Analysis, Strategic Thinking, Problem Solving, Process Improvement, Relationship Building, Negotiation, Project Management, Customer Success, Growth Strategy, CRM Management

Industry

IT Services and IT Consulting

Description

📍 Remote | Full-time | B2B Tech | English About ATLAS ANALYTICS: ATLAS ANALYTICS helps B2B tech companies grow faster and smarter through intelligent outbound, high-impact lead generation, and scalable pipeline systems. We don’t “run campaigns.” We act as an embedded growth engine. Our clients close deals, and we keep their pipeline moving. We move fast, tell the truth, and keep things simple. Playbooks > Chaos. Outcomes > Activity. Why ATLAS: - Ownership from day one — real responsibility, real trust - Builder culture — speed, clarity, zero bureaucracy - Remote & flexible — performance over hours - Direct coaching — practical feedback, no fluff The Role (This Is Not Customer Support): This is not a support role. This is not a ticket-handling job. We’re hiring a Client Success, Relationship & Account Manager who owns client relationships commercially and strategically… from onboarding to renewal and expansion. You’ll manage a portfolio of B2B tech clients, maintain momentum, translate performance into decisions, and actively develop accounts through renewals, upsells, and referrals. You operate inside an engine that already runs. Your job is to keep it sharp, aligned, and commercially effective. What You’ll Do: 1) Own Client Relationships End-to-End - Lead structured client onboarding (ICP intake, assets, SalesOS setup, clean handovers) - Run a tight operating rhythm: updates, Looms, reviews, decisions - Ensure every meeting ends with owners, actions, and dates - Communicate clearly, honestly, and early — no surprises, no fluff 2) Act as a Strategic Growth Partner - Connect client goals to campaign execution across Growth & Ops - Challenge assumptions constructively and back recommendations with data - Translate metrics into 3–5 concrete options clients can say yes/no to - Facilitate focused ideation around: New segments, New angles, New channels - Expansion opportunities - Turn winning ideas into a prioritized backlog with owners and success metrics 3) Drive Commercial Outcomes - Renewals: Own the renewal cycle end-to-end and close on time - Upsell & Expansion: Identify and shape expansion opportunities with clear ROI - Discovery & Objections: Run light discovery and handle objections with clarity and data - Referrals & Proof: Secure testimonials, case studies, and referrals once value is proven - Forecast Hygiene: Keep CRM notes, next steps, and revenue visibility clean and reliable 4) Scale What Works - Create and refine short SOPs and playbooks - Reduce noise, duplication, and unclear ownership - Close loops between delivery, feedback, and improvement You Are: - Sales-driven: Comfortable owning renewals, expansion, and value conversations - Client-smart: Empathetic, but firm — you don’t avoid commercial discussions - Process-minded: You like clean systems, clear notes, and tight follow-through - A simplifier: You reduce complexity instead of adding tools - Accountable: You do what you say and escalate early - Data-curious: You turn metrics into decisions, not slides - Clear communicator: Strong writing, confident on calls, Loom-native - Languages: English fluent; German is a strong plus Nice to have: - Experience in outbound sales, B2B lead generation, growth, or prior AE / Client Management roles. What Success Looks Like - Client meetings produce decisions, owners, and timelines - Dashboards and notes are always current - Clients renew, expand, and recommend ATLAS - You’re seen as a partner, not a vendor How to Apply - We don’t hire for polished CVs. We hire for judgment and ownership. - Tell us why this role fits how you think. - Share a short video of yourself: Who you are + one account you grew or saved. - What does your future self look like. Link here: https://airtable.com/appfTd6vufYBjbJrg/shrJBsfyJOAFQyNT4?prefill_fldOAaQWBlhAiyJ9z=Entrepreneur%20in%20Residence%20%28EIR%29%20-%20Client%20Management%20%2F%20Account%20Executive%20-%20ID-30&prefill_fldHzDHncygxCnD2d=ATLAS%20SalesOS&hide_fldHzDHncygxCnD2d=true

Responsibilities

The role involves managing client relationships from onboarding to renewal and expansion, ensuring effective communication and strategic growth. The manager will also drive commercial outcomes through renewals, upsells, and referrals.