Client Success Specialist (API)

at  Insights Learning Development Ltd

Company Description
Insights is a Learning and Development company which aims to change the world through the power of self-awareness.
Our core purpose is to create a world where people truly understand themselves and others and are inspired to make a positive difference in everything they do. Like any brilliant team we’re made up of different people. A career at Insights is about welcoming people for who they are, and supporting their journey towards whoever they want to become.
Across the globe our products help people see themselves and others in a new light, to spark stronger connections in our workspaces and beyond. It all starts within. We’re always making sense of ourselves - evolving as we move through life. Discovering our own minds means we’re committed to constantly expanding them. And we want to shout about it. We love what we do, and we have fun doing it. That’s what makes the magic of Insights. We work in a space where everybody belongs, where you can be unapologetically you.
As the Future Experience (FX) Customer Success Specialist, you will be the primary point of contact for clients who rely on our API product offerings to integrate and enhance their business operations. Your role is to ensure that our clients experience seamless onboarding, smooth API integrations, and ongoing success as they use our products.
You will be responsible for driving product adoption, resolving first-line technical issues, and ensuring client satisfaction with a deep understanding of their evolving needs. By partnering with internal teams, such as our API developers and the API Product Manager, you will ensure that the client experience is exceptional, empowering them to maximize the value of our solutions while minimizing disruption to their business processes.
Your success will be measured by client retention, customer satisfaction (CSAT), onboarding velocity, resolution times, and how well you facilitate the alignment between client needs and product functionality. The role will also involve identifying opportunities for clients to expand their use of our APIs, while proactively addressing challenges and supporting clients to meet their objectives.
Job Description
Are you passionate about delivering exceptional customer experiences and excelling in a technical environment? We’re looking for a Future Experience (FX) Customer Success Specialist to be the driving force behind seamless onboarding, integration, and ongoing success for our API customers.

• Customer Engagement and Support: Act as the main point of contact for API clients, responding to inquiries, troubleshooting integration challenges, and guiding them through onboarding processes.
• Issue Resolution: Partner with internal teams to solve technical challenges and improve customer support tools and resources.
• Retention and Growth: Monitor API usage, gather client feedback, and identify opportunities to enhance client success.
  Qualifications