Hiring Announcement for Client Success Specialist - Bilingual
Dear Candidates,
RPS Real Property Solutions is excited to announce an opening for the position of Client Success Specialist. We are seeking a dedicated and detail-oriented professional to join our team and contribute to our mission of delivering innovative and effective residential real estate solutions.

ACCOUNTABILITIES

• Going above and beyond for our clients by adopting the 1 Touch Only Touch approach in the quest to solve their challenges and make them feel valued
• Managing all client verbal and written communication throughout the lifecycle of the appraisal order including follow-ups, value appeals and escalations
• Sharing relevant client feedback to help us continuously improve our services and identify noteworthy trends
• Proactively managing the lifecycle of an order by ensuring that all orders have the supporting documentation and information required
• Utilizing all available tools to do the work
• Participating in special projects as required

WORK EXPERIENCE / SKILLS & KNOWLEDGE

• Minimum of 1 – 3 years customer service experience in a similar environment
• Bilingual (written and verbal) in French and English
• Customer Obsessed – You understand our client and appraisers, anticipate their needs and always strive to exceed the customers’ expectations
• Interpersonal Skills – You can develop and maintain positive relationships and facilitate constructive interactions
• Active listening skills - You listen to the underlying message(s) and are open to feedback
• Critical thinker – You determine client needs and the best course of action and think differently to creatively resolve challenges
• Team Player - comfortable collaborating across departments and teams
• Problem solver – ability to troubleshoot and creatively resolve challenges
• Technology - knowledge of Microsoft Office suite (primarily Word, Outlook, and Excel) and in- house custom software

EDUCATION

• High School or College or University

The objective of this role is to set up our Clients and Appraisers for success. As a Client Success Specialist - Bilingual, you strive to create a positive impact by resolving client inquiries through a one-touch-only touch service. You are driven by collective success and are naturally curious, professional and collaborative. You will work closely with our Clients and Appraisers via email and over the phone and take proactive measures to decrease order turnaround times. The key to the success of this role will be to enhance our client experience by removing obstacles and exceed our service level agreements with in-depth knowledge, excellent customer service and proactive order management.