Client Success Specialist II at Oracle Risk Management Services

Denver, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jan, 26

Salary

0.0

Posted On

19 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationships, Value-Based Selling, Problem-Solving, Accountability, SaaS Revenue Growth, Renewals, Upselling, Churn Minimization, Strategic Action Plans, Customer Happiness, Product Expansion, Revenue Maximization, Trust Building, Quoting, Retention, Growth Opportunities

Industry

IT Services and IT Consulting

Description

Description Renewal and inside sales team member committed to driving maximum adoption of Oracle solutions and identifying/driving product expansion opportunities as well as client retention through high value relationships and value-based selling. Long Description The Oracle Health Client Success and Renewals organization is responsible for customer longevity, retention, and incremental revenue growth and is hiring for a Client Success Specialist (CSS). The CSS will be responsible for maximum adoption of Oracle services and solutions and identifying/driving product usage, growth, and customer happiness. *Please note, this is a hybrid/in-office role. We are looking for candidates who will be present in our Denver, CO office 5 days a week for their first 6 months and Tuesday through Thursday thereafter. Maximize Oracle Health’s revenue by ensuring efficient and seamless renewals, while enhancing client satisfaction. Build strong, trusted relationships that lead to high renewal rates, low downsell/churn, and identify opportunities for new growth. Anticipate challenges early, create strategic action plans, and position Oracle Health as the customer's long-term partner of choice. As a Client Success Specialist, you will play a crucial role in growing Oracle Health’s recurring SaaS revenue by finding win-win outcomes. Your primary focus will be on achieving high contract renewal rates, minimizing churn and risk of downsell, and maximizing revenue through upselling opportunities. You will accomplish this by fostering trusted client relationships, accurately quoting, and securing renewals in advance, and proactively addressing challenges before they affect client retention risk. This role involves a commitment to accountability, problem-solving, and delivering results that safeguard and grow the business.

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Responsibilities

The Client Success Specialist will maximize Oracle Health’s revenue by ensuring efficient renewals and enhancing client satisfaction. This role involves building strong relationships to achieve high renewal rates and identify growth opportunities.