Client Success Specialist at Namify LLC

Springville, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

19.0

Posted On

12 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Success, Onboarding, Account Management, Training, Communication, Attention To Detail, Proactive, Problem-Solving, Team Player, Self-Motivated, Relationship Building, Content Creation, Process Improvement, Stakeholder Management, Time Management, Technical Support

Industry

Printing Services

Description

Description ABOUT US: Namify is in the business of belonging. For over 20 years, companies of all sizes have partnered with us to elevate their recognition programs, corporate gifting strategies, branding initiatives, and employee engagement. Through automation and more sustainable practices, we are revolutionizing an industry that has traditionally been wasteful and awkward. We are looking for energetic “inclusion superheroes” to join the cause. If you are a detail-oriented person and like the idea of creating more happiness in the workplace, we want to talk to you … like yesterday. We’re growing fast because the world recognizes how desperately services like ours are needed. ABOUT THIS JOB: Namify’s Client Success Specialist will be responsible for training, communicating with, and providing educational resources for new AXOMO clients. This role is exclusively in-office, working closely with internal teams to ensure seamless collaboration and client support. They play an essential role in ensuring a positive client onboarding experience and creating advocates for our platform through a stellar training period. The ideal candidate is personable and eager to build relationships with our clients to help them get the most out of our platform, maximize brand engagement, and meet their sustainability goals. RESPONSIBILITIES: Effectively train key stakeholders (admins) Educate AXOMO stakeholders (admins) how to maximize the value of AXOMO Ensure AXOMO admins & users have an amazing experience launching AXOMO Build a repository for education materials Suggest Topics for User Conference Onsite Training as Requested by Clients Client Retention Support Activities Daily Task Breakdown: Once a new client signs their MSA, reach out to introduce yourself, reassure them in their decision, let them know what they can expect from you, outline next steps, and schedule a time that works for your kickoff meeting. Onboarding Meetings Facilitate weekly webinars that simultaneously educate admins about general AXOMO functionality Ensure clients are progressing through each stage of the onboarding document. Create/improve training content and materials to help clients answer questions and get onboarded faster. Work with the sales team to help close deals that may be close to signing their agreement and just need a better understanding of what will happen Initial Store Setup Work with the AXOMO Catalog Specialist(s) to ensure any special requested items are fulfilled Connect with the sales team to order products and manage initial startup inventory Support sales with any of the more technical/advanced questions about AXOMO in the sales process Once onboarding is completed, return the client to sales for long term retention and support Review feedback submitted by clients about the onboarding experience to make improvements in the process All other duties as assigned. By taking ownership of these tasks and your specific area, you will be taking the initiative to bring about positive change for the benefit of yourself, your team, Namify and our clients. Your care and concern for the client to be served in the best and most efficient way is reflected in everything you do. You are accountable for results and take this ownership of your area, processes and communications seriously. BENEFITS AND COMPENSATION: $19/hour Medical insurance Free Telehealth Dental insurance Vision insurance $50K Employer Paid Life insurance 401(k) with up to 4% employer match Company sponsored recognition awards, lunches, events Credit to our internal employee swag store to pick out products and apparel YOU want! Requirements Must have proper documentation for employment in the United States Must perform Pre-Employment drug test Client Success, Onboarding, or Account Management experience required Must be able to communicate effectively with team members at all levels Must have great attention to detail, even with repetitive processes Proactive, hard-worker that is not afraid to suggest change People person comfortable teaching all levels of users Fast-learner looking for a career to grow & thrive Must be able to work under deadlines and quotas Must be able to follow instructions, both written and verbal Must be able to work in a sitting position for 6-8 hours a day Problem-solver willing to do what it takes for a positive customer experience A team-player, someone self motivated, wanting to succeed & lead a department SCHEDULE: Monday to Friday, 9:00am-5:00pm (Full-time) In-person in Springville, UT

Responsibilities

The Client Success Specialist will be responsible for training, communicating with, and providing educational resources for new clients, ensuring a positive onboarding experience and creating platform advocates. Key tasks include facilitating onboarding meetings, creating training content, supporting initial store setup, and assisting sales with technical questions.