Client Success Specialist at NOK Human Capital

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Full Time

Start Date

Immediate

Expiry Date

18 Apr, 26

Salary

0.0

Posted On

19 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Success, Account Management, Customer Support, Communication, Relationship Building, Analytical Skills, Problem Solving, CRM Familiarity, Proactive Mindset, Eager to Learn, Client Focused, Reporting, Onboarding, Value Delivery, Stakeholder Mapping, Retention Analysis

Industry

Human Resources Services

Description

We are hiring a Client Success Specialist to support client satisfaction, retention, and account growth across a portfolio of B2B clients. You will work closely with senior team members to support onboarding, adoption, reporting, and day-to-day client coordination. This role plays a key part in building long-term client relationships and supporting revenue growth for NOK Human Capital. About us NOK Human Capital is a leading HR consulting and talent acquisition firm with a global footprint and a proven track record of supporting Fortune 500 clients. We specialize in connecting top-tier talent with industry leaders, driving innovation, and fostering high-performance cultures across the MENA region and beyond. Key Responsibilities Support the management of a portfolio of B2B clients as a day-to-day point of contact. Assist with client onboarding and adoption activities and help track milestones and value delivery. Support the preparation of business reviews, reports, KPIs, and client presentations. Monitor client health indicators, SLAs, and open issues, and escalate risks when needed. Assist in identifying upsell and cross-sell opportunities and coordinate with sales and senior team members. Help map client stakeholders and maintain organized account documentation and plans. Support churn and retention analysis by gathering data and client feedback. Maintain accurate CRM records, follow-ups, renewal timelines, and action items. Requirements Bachelor’s degree in Business, Marketing, Management, or a related field. 0–2 years of experience in Client Success, Account Management, Customer Support, or a similar role (internships are welcome). Basic familiarity with CRM or ticketing systems such as Salesforce, HubSpot, Zoho, Zendesk, or Odoo is a plus. Strong communication and relationship-building skills. Good analytical and problem-solving abilities. Very good written and spoken English; French is a plus. Tech-savvy, proactive, eager to learn, and client-focused mindset.

Responsibilities

The Client Success Specialist will manage a portfolio of B2B clients, serving as the primary point of contact. Responsibilities include supporting onboarding, tracking milestones, preparing reports, and identifying upsell opportunities.