Job Summary: The Client Success Specialist at Reader Precision Solutions is responsible for managing mid-level client relationships, ensuring seamless order processing, and supporting account growth through proactive engagement and strategic planning. This role serves as a key liaison between clients and internal teams, addressing complex inquiries, monitoring order progress, and contributing to process improvements.
Additionally, the Client Success Specialist mentors Tier 1 team members and plays an integral role in forecasting and planning efforts, helping to drive client satisfaction and organizational success in a high-tech, precision-focused environment.

Essential Duties & Responsibilities include but are not limited to:

• Client Engagement:
• Manage mid-level client interactions, including processing purchase orders (P.O.s), coordinating re-quotes for existing work, and building strong client relationships to support account growth.
• Proactively engage with clients to check the status of orders, provide updates, and resolve inquiries with professionalism and efficiency.
• Order Management and Forecasting:
• Monitor the progress of client orders and shipments, ensuring alignment with client expectations and providing timely updates.
• Support proactive account planning by analyzing client needs and coordinating forecasting efforts for upcoming orders.
• Oversee the creation and maintenance of new and existing part numbers, ensuring accuracy and consistency across all records.
• Mentorship and Team Development:
• Mentor Tier 1 team members, assisting them in resolving complex issues related to production and client interactions.
• Contribute to the training and onboarding of new team members, sharing best practices and insights to enhance team performance.
• Process Improvement:
• Analyze client feedback and internal workflows to identify opportunities for process enhancements.
• Collaborate with cross-functional teams to implement solutions that improve efficiency and client satisfaction.
• Collaboration and Communication:
• Provide regular updates on forecasted orders to sales and production teams, contributing to strategic planning and resource allocation.
• Participate in regular training to deepen knowledge of Reader Precision Solutions’ (RPS) products, services, and systems, ensuring a high level of expertise in client communication.
• Other Responsibilities:
• Fulfill all duties and responsibilities required of the Client Support Specialist (Tier 1) position, ensuring a strong understanding of foundational client support tasks.
• Handle all other duties as assigned, demonstrating flexibility and a proactive approach to team support and client needs.

Skills & Qualifications:

• 3+ years of experience in a client-facing or customer service role, preferably in manufacturing or a related industry.
• Proficiency with ERP systems and advanced knowledge of Microsoft Office Suite (Excel, Word, Outlook).
• Strong analytical skills for forecasting, problem-solving, and process improvement initiatives.
• Exceptional communication and relationship-building abilities, with a focus on collaboration and proactive client engagement.
• Demonstrated ability to mentor and support team members, fostering a positive and productive work environment.
• Highly organized with the ability to manage multiple tasks and priorities in a fast-paced environment.
• A solutions-oriented mindset with a commitment to continuous improvement and client satisfaction.

WITH THE RIGHT MIX OF DRIVE, COMMITMENT TO EXCELLENCE, & CONSISTENT PERFORMANCE, YOU WILL HAVE THE OPPORTUNITY TO FURTHER DEVELOP YOUR SKILLS IN DIFFERENT AREAS WITH INCREASING RESPONSIBILITIES & REWARDS!

Reader Precision Solutions Four Pillars: Innovation, Empowerment, Integrity & Respect

• Innovation – we apply creative solutions to exceed expectations internally and externally. We deliver creative solutions by pursuing continuous improvement, challenging the limits of conventional thinking to drive positive change, and engaging our clients to achieve synergy.
• Empowerment – we equip our employees to succeed. We nurture success by setting realistic goals and standards; with accountability and regular performance feedback, providing training opportunities for growth and learning and offering employees a safe and modern work environment.
• Integrity – our reputation is everything. We preserve and enhance our reputation by operating with the highest ethical standards, focusing on client needs, and contributing positively to our community and environment.
• Respect – we act with honor in all our interactions. In our interactions, we accept and value individual differences, work together with a positive attitude and promote open and honest communication in a team-based environment.

Physical/Environmental Demands: The characteristics listed below are representative of the physical and environmental demands required by an individual to successfully perform the essential duties of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.

• The incumbent typically works in an office environment. In the office, the incumbent will utilize a computer, telephone, and other office equipment as needed to perform assigned duties. The noise level in the office is typical of an office. This role may encounter frequent interruptions throughout the workday. This role may regularly require the incumbent to sit, talk, or listen; frequently required to use repetitive hand motion, fine motor skills, and stand, walk, reach, and/or bend. May occasionally lift up to 25 pounds.

Reader Precision Solutions is a premier contract manufacturer of precision machined components, delivering high-quality, mission-critical solutions across a wide range of industries and applications. With decades of expertise, Reader Precision operates under a comprehensive turnkey manufacturing model, offering end-to-end control from early supplier involvement and engineering collaboration to full-scale production, precision finishing, and logistics management.
This integrated approach ensures exceptional quality, reliability, and responsiveness for clients in the military & weapons systems, dental & healthcare, defense & tactical, flow control, and specialty markets. Reader Precision Solutions proudly serves a diverse customer base across North America and Europe.
To discover why Reader Precision Solutions is the first choice for our partners, and an employer of choice, visit our website: https://readerprecision.com.

Essential Duties & Responsibilities include but are not limited to:

• Client Engagement:
• Manage mid-level client interactions, including processing purchase orders (P.O.s), coordinating re-quotes for existing work, and building strong client relationships to support account growth.
• Proactively engage with clients to check the status of orders, provide updates, and resolve inquiries with professionalism and efficiency.
• Order Management and Forecasting:
• Monitor the progress of client orders and shipments, ensuring alignment with client expectations and providing timely updates.
• Support proactive account planning by analyzing client needs and coordinating forecasting efforts for upcoming orders.
• Oversee the creation and maintenance of new and existing part numbers, ensuring accuracy and consistency across all records.
• Mentorship and Team Development:
• Mentor Tier 1 team members, assisting them in resolving complex issues related to production and client interactions.
• Contribute to the training and onboarding of new team members, sharing best practices and insights to enhance team performance.
• Process Improvement:
• Analyze client feedback and internal workflows to identify opportunities for process enhancements.
• Collaborate with cross-functional teams to implement solutions that improve efficiency and client satisfaction.
• Collaboration and Communication:
• Provide regular updates on forecasted orders to sales and production teams, contributing to strategic planning and resource allocation.
• Participate in regular training to deepen knowledge of Reader Precision Solutions’ (RPS) products, services, and systems, ensuring a high level of expertise in client communication.
• Other Responsibilities:
• Fulfill all duties and responsibilities required of the Client Support Specialist (Tier 1) position, ensuring a strong understanding of foundational client support tasks.
• Handle all other duties as assigned, demonstrating flexibility and a proactive approach to team support and client needs