Client Success Specialist (SDQ) at Hire Horatio CX

Santo Domingo, Distrito Nacional, Dominican Republic -

Full Time

Start Date

Immediate

Expiry Date

11 May, 26

Salary

55000.0

Posted On

10 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Excellent Written Communication, Excellent Spoken Communication, Customer Service, Client-Focused Solutions, Meeting Targets, Tech-Savvy, G-Suite Proficiency, MS Office Proficiency, CRM Platforms Knowledge, KPI Tracking, Customer Satisfaction, Communication Skills, Negotiation Skills, Problem-Solving Aptitude, Teamwork, Customer-Oriented Attitude

Industry

Outsourcing and Offshoring Consulting

Description

Required Skills/Abilities: Excellent (near-native) written, spoken and comprehension in English is a requirement for this job Background in customer service and client-focused solutions experience is required Proven track record of meeting and exceeding targets Tech-savvy and Advanced proficiency in G-Suite / MS Office with working knowledge of CRM platforms (e.g. Salesforce) Experience tracking relevant KPIs (e.g. customer satisfaction) A customer-oriented attitude Excellent communication and negotiation skills Problem-solving aptitude Ability to work well with a team Fixed Salary: RD$45,000 up to RD$55,000 Benefits: Insurance under ARS Humano Royal Plan (Option to upgrade to Max Royal Plan) Quarterly performance bonuses Free snacks every day Free catered lunch every day Free catered dinner (for those on night shifts) Door-to-door transportation after 9:00 PM Happy hour on Fridays Holiday parties! An amazing, unique office environment (no cubes, no assigned workstations!) Growth and development opportunities (the most in the industry!) Professional development courses by leading business schools like BARNA Yoga and workout classes (coming soon!) Community service opportunities (#HoratioCares) Discounts at local restaurants and stores Life At Horatio: Horatio is changing the way people experience life at work. Yes, that’s right - working at Horatio is much different than anywhere you’ve ever worked. Here’s what makes our vibe different: Employee First (but actually...): At Horatio, we are a family and that plays into everything we do. We know that our employees are the most important part of the team and we treat them as such! Just ask any member of our team about how different Horatio has been for them and why they love it so much! Or, feel free to check out our Instagram page hirehoratiord to see it for yourself. Whether it’s the free meals, concerts, clubs, yoga classes, or awesome office vibe, there’s something for everyone at Horatio! Cool Clients: We work with some of the fastest-growing and innovative companies in the world — and a lot of them are startups. That means no boring scripts and repetition. Instead, you will be challenged to provide clients with ideas, feedback, and new strategies based on what you are seeing each day. You’ll get to interact with clients directly too — it could be the head of the customer experience or even the CEO! Growth Opportunities: We’re a fast-growing company and have a lot of opportunities for new employees to grow within. A large number of our senior managers started as associates, proved themselves, and were promoted over and over again. If you are smart, hungry, and driven, the sky is the limit at Horatio! Wellness Program: We are committed to spread mental health awareness and promote its importance. Horatio has in-house clinical psychologists to take care of its employees.

Responsibilities

The Client Success Specialist will be responsible for ensuring client satisfaction and providing client-focused solutions. They will track relevant KPIs and work closely with clients to meet and exceed targets.