CLIENT SUCCESS SPECIALIST at Stance Health Solutions

Tustin, California, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jan, 26

Salary

0.0

Posted On

25 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Case Management, Discharge Coordination, Troubleshooting, Inventory Control, Patient Discharge Facilitation, Clinical Documentation Review, Sales Order Creation, Equipment Dispensing, Patient Copay Collection, Documentation Management, Authorization Requests, Problem Solving, Project Management, Microsoft Office Proficiency, Communication Skills

Industry

Hospitals and Health Care

Description

Description Position Overview: This position will perform a wide range of Customer Service and Administrative duties for the SG Homecare while working either in the field or on-site at the respected hospital. Essential Duties Essential functions within scope for this role, but are not limited to, the following: • Works with hospitals, groups and clients either on site of hospital or in the field • Serves as point of contact for case management, discharge coordinators and hospital and/or medical group staff • Assists medical groups and/or other provider groups regarding products and services available under the contract. • Troubleshoots with the medical groups and any relevant on-site departments if issues arise. • Maintain and control inventory kept on site of hospital • Facilitate patient discharges by coordinating equipment delivery to bedside and home • Review clinical documentation for medical necessity and justification • Create patient account and necessary sales orders • Dispense equipment to patients • Obtain patient copays • Collect, scan and upload all patient documentation • Request authorizations through portal • Perform other duties as required Requirements Minimum Qualifications • 3+ year of Customer Service Experience • High School diploma or GED (Two years college or equivalent work experience preferred) • Three years of industry-related experience. • Self-starter, motivated, and detail-oriented • Adhere to all safety and compliance regulations • Impeccable verbal and written communication skills • Familiarity with the industry including equipment, logistics and insurance guidelines • Problem-solving skills to propose mutually beneficial solutions • Ability to manage multiple projects concurrently • Proficiency with word processing, spreadsheet and Microsoft Office • Must possess a valid driver's license in good standing

Responsibilities

The Client Success Specialist will perform a variety of customer service and administrative duties, working with hospitals and clients either on-site or in the field. Key responsibilities include facilitating patient discharges, coordinating equipment delivery, and serving as a point of contact for case management and hospital staff.