Client Success Specialist
at
Trilogy Care Pty Limited
australia, New South Wales, Australia
-
Full Time
Start Date
Immediate
Expiry Date
15 Dec, 26
Salary
75000.0
Posted On
06 Oct, 26
Experience
5 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
Yes
Skills
Industry
Consumer Services
Description
Provide high-quality customer service across multiple channels, including face-to-face customer interactions, telephone, email, written correspondence, live chat and social media.
Resolve customer enquiries at the first point of contact wherever possible and connect customers with the right information or service when further support is required.
Navigate complex customer enquiries
Maintain accurate customer information, records and systems, while proactively keeping up to date with City of Melbourne services and information.
Contribute ideas to improve customer experiences, service delivery and everyday ways of working across the team
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