Client Success Specialist V at Oracle Risk Management Services

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Full Time

Start Date

Immediate

Expiry Date

02 May, 26

Salary

0.0

Posted On

01 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Operational Success, Relationship Management, Technical Architecture, Implementation, Client Facing, KPI Management, Success Plans, Contract Renewal, Customer Satisfaction, Revenue Growth, Mentoring, Customer Success Tools, Business Improvement, Stakeholder Engagement, Oracle Health Solutions

Industry

IT Services and IT Consulting

Description

The CSE oversees customer experience through the customer lifecycle and is accountable for overall operational success of the customer with using Oracle Health solutions and services. The CSE seeks and identifies opportunities for ongoing improvement and simplification in business operating procedures leading to improved effectiveness of the organization and optimization of Oracle Health product/system use, adoption and value realization. The CSE develops, tracks and manages priorities and committed actions to ensure progress on identified opportunities. Additional responsibilities include cultivating strong partnerships with key internal and external stakeholders and leveraging relationships to achieve positive outcomes and incremental revenue growth within assigned customer account portfolio. Basic qualifications Bachelor’s degree, or equivalent relevant work experience 7+ years related experience Preferred qualifications Demonstrated experience in implementation or client facing relationship experience. Understanding of various technical architectures and operating systems. Industry experience is desired. Responsibilities The CSE will be measured on the following: Strong Success Plans for their customer or portfolio of customers Referenceability Success Stories ARR retention and growth Contract renewal rate Code currency Sales Leads generated Overall customer satisfaction Customer performance on KPIs relative to peers Grow the overall culture and practice of customer success within Oracle Health by participating in key initiatives, be a part of or lead the building of CS tools and enablers, mentoring and growing junior CSMs and evangelizing the practice of CS across Oracle Health As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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Responsibilities

The Client Success Specialist oversees customer experience throughout the customer lifecycle and is accountable for the operational success of customers using Oracle Health solutions. Responsibilities include developing success plans, managing priorities, and cultivating partnerships to achieve positive outcomes and revenue growth.