Client Success Technical Specialist at FeverUp

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

11 Mar, 26

Salary

0.0

Posted On

11 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, SaaS, Technical Troubleshooting, Client Experience, Cross-Functional Collaboration, Onboarding, Training, Data Exports, Incident Resolution, Event Tech, Ticketing Platforms, Networks

Industry

Software Development

Description

Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment, Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +40 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment! Ready to be part of the experience? Now, let’s discuss this role and what you will do to help achieve Fever’s mission. Join Onebox – Where Innovation Meets Entertainment Onebox, a company within the Fever Group, is a leading provider of end-to-end ticketing solutions for events. Our software manages the entire ticketing process — from event setup and sales to real-time validation at the venue. Our platform processes thousands of transactions per minute, ensuring seamless access to events worldwide. We thrive on innovation, teamwork, and quality, creating solutions that power concerts, sports, theater, and more. If you love cutting-edge technology, problem-solving, and scalable systems, this is your place. Your Mission We are looking for a B2B SaaS Client Success Technical Manager to join our Business department, reporting directly to our COO. You will take ownership of a portfolio of client accounts, guiding them through every stage of their journey with Onebox. Beyond building strong, long-term relationships and ensuring clients gain maximum value from our platform, you will also act as their first point of contact for technical requests and platform troubleshooting. This hybrid role blends account management with a technical mindset: you will train and support clients during onboarding, provide hands-on assistance with configuration and incidents, and work closely with Sales, Product, and Tech teams to ensure a fast, effective, and proactive response at every step. About the role: Be the go-to person for clients when it comes to technical support, platform usage, and troubleshooting Manage daily client requests, from incident resolution to platform configuration and data exports Provide onboarding, training, and ongoing support to help clients get the most out of Onebox Collaborate closely with internal teams (Sales, Tech, Product, Design) to ensure a seamless client experience Support on-site operations during live events when needed Play a key role in driving customer satisfaction and identifying opportunities for improvement About you: Experience in customer support, ideally in a SaaS environment Confident troubleshooting technical issues with a hands-on mindset Fluent in English (written and spoken) / Spanish is a plus Tech-savvy, detail-oriented, and focused on client experience Comfortable working cross-functionally with internal teams Valid driver’s license for occasional on-site support Bonus: knowledge of networks, ticketing platforms, or event tech Your benefits & perks: Have a real impact on the company's growth and evolution. Great work environment with a young, international team of talented people to work with. 20 days of holidays. 40% Discount on all events on Fever. Health insurance. Wellness program powered by ClassPass. English & Spanish Lessons. Hybrid remote working policy! Apply now and become part of the Onebox Customer Success team! Want to know more about us? Check out our website www.oneboxtds.com and connect with us on LinkedIn! Thank you for considering joining Fever. We cannot wait to learn more about you! If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply! If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey. If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice

Responsibilities

The Client Success Technical Specialist will manage a portfolio of client accounts, providing technical support and ensuring clients gain maximum value from the platform. This includes onboarding, training, and collaborating with internal teams to enhance the client experience.