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Client Support Advisor at Atlantic Data Ltd

MKM8, , United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

04 Dec, 25

Salary

25000.0

Posted On

04 Sep, 25

Experience

1 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service

Industry

Outsourcing/Offshoring

Description

How To Apply:

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Responsibilities

Handling inbound and outbound calls, emails and video calls.
Providing first line support to our clients and individuals completing DBS applications.
Investigating and resolving software-related queries.
Providing the correct guidance relating to criminal record checking legislation.
Support the resolution of criminal record checking entitlement queries.
Process new client enquires, from assessing needs through to onboarding.
Log all activity notes (for example, from calls and emails) onto our CRM system.
Maintain a strong working knowledge of our client systems