CLIENT SUPPORT AGENT at CITIZENS NATIONAL BANK

Sevierville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

0.0

Posted On

06 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Telephone Communication, Electronic Correspondence, Research, Problem Resolution, Product Knowledge, Digital Channels Expertise, Cross-Selling, Lead Generation, Online Banking Support, Mobile Banking Support, Financial Management Tools, Mobile Deposit, Wire Orders, Stop Payments, Account Transfers

Industry

Banking

Description

Description JOB SUMMARY Provides exceptional customer service by telephone and electronic written correspondence to clients of the bank. Researches and resolves client requests and answers client inquiries with regard to all CNB Products and Services. Subject matter expert with regard to all CNB digital channels. Sells appropriate products as needed. ESSENTIAL DUTIES Well versed in all CNB products and services. Receives and fields incoming client calls, voicemails, and electronic communications in an efficient and professional manner. Researches and resolves customer inquiries within given authority. Answers deposit questions and resolves client needs concerning stop payments, account transfers, wire orders, and debit cards. Provides accurate information concerning fees, products, and state/federal regulations. Recognizes and facilitates cross-selling opportunities; actively uses Synapsys to generate client sales leads. Supports the digital banking product suite provided to clients including, but not limited to online and mobile banking, online financial management tools, mobile deposit, iPay, and Expressline. Performs a variety of routine daily tasks including preparing correspondence and participating in special department projects. Consistently meets or exceeds customer expectations. Performs other incidental and related duties as required and assigned. BENEFITS Medical, Dental and Vision - 100% paid for the employee Life Insurance 401k Short Term and Long Term Disability Paid Time Off Additional Voluntary Benefits Requirements JOB QUALIFICATIONS Required Education & Experience: High school diploma or general education degree (GED) or one year related experience and/or training or equivalent combination of education and experience. Preferred Education & Experience: One or more years customer service, training, PC support or corporate cash management experience and/or training. General hours are Monday 7:30AM to 5:00PM and Tuesday through Friday from 7:45 AM to 5:00 PM; long hours and weekend work expected on occasion. We are an equal opportunity employer and welcome all qualified candidates to apply.

Responsibilities

This role involves providing exceptional customer service via phone and written correspondence, researching and resolving client requests regarding all bank products and services, and acting as a subject matter expert for digital channels. Essential duties include handling incoming communications professionally, resolving inquiries within authority, and facilitating cross-selling opportunities.