Client Support Assistant – Contract (6 months)

at  Baker McKenzie

The Client Support Assistant – Contract (6 months) will assist Client Support Specialists with the daily budget and accruals submissions, report generation, and monitoring as well as other activities to maintain IKCs financial health.

SKILLS AND EXPERIENCE:

• Preferably, Bachelor’s Degree in business administration, commerce, finance, liberal arts, or related courses
• Good working knowledge of MS Office applications (e.g. Excel, Word, Outlook)
• Keen attention to detail and effective organizational skills
• Intermediate/Advanced English communication skills (verbal and written)
• Have the confidence to escalate and ask questions, especially when being asked to deviate from standard processes
• Able to prioritize and handle multiple tasks to meet deadlines
• Able to perform at high levels in a fast-paced ever-changing work environment and successfully adapt to changing priorities and work demands, including learning new skills when required
• Good problem-solving and analytical skills
• Able to anticipate work needs and follow through with minimum direction, follow up on own initiative
• Flexible to work a reasonable shifting schedule is required

• Manage the process of creating and distributing budget and accruals data regularly (for all clients)
• Carry out necessary steps to submit accruals and budgets to clients via email or E-Billing systems. Provide updates to the Matter Management team to ensure SAP reflects the same budget figures and fixed fee amounts
• Monitor approvals of budgets in E-Billing systems and escalate issues
• Follow-up with markets and partners on outstanding Work In Progress and Accounts Receivable issues in a coordinated manner with Client Support Specialists, Billing, and Collections teams
• Support Client Support Specialist and In Market Business Partner teams with compiling client-specific reports, as required