JOB SUMMARY

Aculabs is seeking a motivated and detail-oriented individual to join our team as a Client Support Associate in East Brunswick, New Jersey. In this role, you will serve as a primary point of contact for clients, ensuring exceptional service by addressing concerns promptly and effectively. You will also perform general clerical duties to support daily operations.

REQUIREMENTS:

• Strong organizational skills and ability to multitask
• Proficiency in Google Workspace (Docs, Sheets, Slides, Gmail) and Microsoft Suite
• Ability to work independently and as part of a team
• Excellent verbal and written communication skills
• High School Diploma or equivalent
• Experience as a telephone operator and/or customer service representative (Preferred)

• Greet and assist visitors as required
• Answers phone calls in a timely and professional manner
• Investigates and resolves client questions concerns
• Document client interactions within our CRM system
• Develop strong knowledge of our Dispatch System to resolve client inquiries