JOB SUMMARY

Client Support Coordinator works with internal and external customers in support of Classic Granite and Marble’s goal to be the best provider of custom stone. The Client Support Coordinator is a public facing role and can be involved in any aspect of a Classic Granite and Marble project. Be the first point of contact for clients with post installation concerns.

Job requirements include:

• Engage / Investigate / Data collection for post installation concerns within two days maximum
• Effectively communicating information to both internal and external customers.
• Maintaining accurate records and documenting all customer service activities and discussions.
• Send SRA (Settlement Release Authorizations)
• Liaison between clients and manufacturers for warranty claims.
• Create, distribute, and collect documents on behalf of Classic GraniteMarble.
• Perform follow up on open service tickets to ensure completion.
• Staying informed on installation and service methods to speak confidently with clients
• Track and report customer service losses weekly
• Coordinate and schedule any necessary onsite visits to address issues.
• Review and contact any negative online review clients
• Participate in training new employees.

Preferred Skills:

• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Speaking - Talking to others to convey information effectively.
• Active Learning - Understanding the implications of added information for both current and future problem-solving and decision-making.
• Empathy - Ability to understand a client’s concern and work with the team to find a mutually beneficial solution.
• Coordination - Adjusting actions in relation to others’ actions.
• Negotiation - Bringing others together and trying to reconcile differences.
• Decision Making - Looking at the issue and determine what team, or individual can best address it.
• Time Management - Managing one’s own time and the time of others.
• Conflict Resolution - De-escalate upset clients to get to the root cause of the concern

QUALIFICATIONS

• Preferred education: 4-year degree in design or related field
• 2+ years’ experience in retail sales, design, remodeling, or related field
• Proficiency in Google Drive and Microsoft Office Suite
• Excellent communication skills: verbal and written
• Knowledge, or ability to learn, of reading and interpreting mechanical drawings
• Basic math skills, including square footage calculations

Please refer the Job description for details