We support and enable people to live a life without limits. If you like doing something different each day and truly care about people – this role is for you!
In this role you will be leading and developing new services supporting people with mental health concerns, substance dependencies or learning disabilities to live a healthy and happy life.
We are looking for people from all walks of life who share our charity’s values and are organised, IT literate, compassionate and caring.
We support our clients to do what they love and we want our workforce to be their best selves; so we want someone to come to work every day enthusiastic to play a role in helping people to live their best life.
No two days in this role will be the same, the Client Support Lead role will involve:
Work in partnership with the Care & Support Manager in aligning all documentation relevant to the individual needs of clients.
Maintaining the quality of the service provided within your defined service by continuous and effective monitoring and reviewing of documentation.
Ensuring that your service(s) have access to and use the best current thinking and practice in the delivery of those services.
Establishing and maintaining effective links within your teams, with other organisations, and agencies or workers whose role(s) may impact upon your service area.
Undertaking housing roles as agreed between St. Anne’s and the housing provider
St. Anne’s wants to reward its employees for their hard work. Employee benefits include;
Rising annual leave each year to a maximum of 33 days (including statutory holidays)
24 Hour Employee Assistance Programme
Continuous opportunities for ongoing training and career development
Cycle To Work scheme
Refer A Friend recruitment initiative
Flexible working opportunities (where applicable) upon successful completion of probation period
Group Personal Pension Scheme
Discounted income protection scheme
Free car parking at most services
Free life assurance cover
Build relationships and maintain communications with stakeholders in line with person centred focus. Embracing new relationships in line with co-production and quality of life.
Ensuring that staff respect the rights of service users with whom they work and for providing a healthy, safe and stimulating environment for both service users and staff.
Maximising the opportunities for service user participation.
Following a person-centred planning approach, with relevant consultation and service user involvement.
Developing support plans for service users with relevant authorities and supporting service users flexibly in their implementation. Involving service users and other relevant people (e.g. carers, family, friends and other professionals) in ensuring that support plans are reviewed annually to take account of service users’ wishes and preferences and to improve services.
Establishing individual procedures for service users in relation to risk taking in daily living and encouraging a focus on positive behaviour.
Identifying any risks involved in working with individual service users and their environment and taking appropriate action to remove or minimise the risk involved.
Ensuring that communication with a service user is in a language and format that the service user can understand.
Promoting independent living and supporting service users in making decisions in relation to their own lives.
Following effective procedures for the safe handling of service users’ money and property and supporting service users in dealing with benefit claims.
Helping to maintain the security and safety of the service users and resolving tenancy issues

Please refer the Job description for details